[HEALTH.MIL] Holiday Travel Just Got Easier with TRICARE's Nurse Advice Line

  • From: HEALTH.MIL@xxxxxxxxxxxxx
  • To: <HEALTH.MIL@xxxxxxxxxxxxx>
  • Date: Wed, 19 Nov 2014 18:22:50 -0600


Holiday Travel Just Got Easier with TRICARE's Nurse Advice Line 


The holidays are here TRICARE beneficiaries! As you go over the river and
through the woods to visit friends and family, remember that you are more likely
to get the common cold, flu or any other illness that comes with cold weather.
Illnesses and ailments can happen anytime, anywhere, especially when traveling
to and from our loved ones for the holidays.

You should always make sure to get all routine care before you travel.  If you
or a member of your family becomes ill at Christmas dinner, suffers a mishap
while cooking that holiday meal, or just have a health concern while you are
traveling, you can call the Military Health System's new Nurse Advice Line (NAL)
for advice and assistance.  

When you call the NAL, the nurse on the line will ask you questions about the
symptoms that you or your family member are experiencing. These questions were
developed by physicians to help the NAL's Registered Nurses (RNS) provide you
with the best, most accurate advice on whether you need to seek care and when
you should seek care. If you need medical care while you're traveling, the NAL
nurse will help you find a safe, high-quality health care facility in the
TRICARE network.  If you are a military hospital or clinic enrollee, the NAL
will send a follow-up note to your primary care manager and medical team back
home so they know how you are doing and if they need to submit an urgent care
referral for you. Please remember, the patient who has the health problem needs
to be present either on the phone or in the same room as the person calling on
his or her behalf during the NAL call in order for the Registered Nurse to
provide the best assessment. 

The NAL is available 24 hours a day, 7 days a week. You and your family can
safely travel this holiday with TRICARE and the NAL.  For more information on
accessing the NAL while on the go, visit the
<http://www.tricare.mil/ContactUs/CallUs/NAL.aspx> TRICARE website or call
1-800-TRICARE (874-2273), Option 1, to talk to a registered nurse who can:


*         Answer your urgent care questions 

*         Give you health care advice 

*         Help you find a doctor 

*         Schedule next-day appointments at military hospitals and clinics 

 If you have an emergency, call 911 or go to the emergency room.


Do you have a sick child?

*             - You can talk to nurses with specialized pediatrics training. 

*             - We will call you back after a few hours to check on your child. 

*             - If you still need an appointment, we can help. 

Do you have other health insurance?


    - You can call us for help. But if you need to see a doctor, remember:

    - You must follow the rules of your other health insurance plan first. 

    - Your other health insurance is the primary payer. 

    - If we help you find a doctor, make sure they're in your other plan's
network or your care may not be covered. 

SOURCE:  TRICARE News Release at http://www.tricare.mil/HolidayNAL111914 and


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