[HEALTH.MIL] Have Health Questions? Call the TRICARE Nurse Advice Line

  • From: HEALTH.MIL@xxxxxxxxxxxxx
  • To: <HEALTH.MIL@xxxxxxxxxxxxx>
  • Date: Fri, 25 Apr 2014 15:30:07 -0500

Have Health Questions? Call the TRICARE Nurse Advice Line 


Sometimes it's hard to know when to seek medical help for urgent health
problems. Having access to a trusted medical professional at a moment's notice
is invaluable.   The new TRICARE Nurse Advice Line (NAL) does just that.
Starting April 25, 2014, all TRICARE beneficiaries in the continental United
States, Alaska and Hawaii can get health advice by calling the NAL, toll-free
and 24/7. The NAL number is 1-800-TRICARE (874-2273). 

The NAL is a team of registered nurses who answer urgent healthcare questions.
They give beneficiaries professional medical advice to help decide whether
self-care is the best option, or they should see a healthcare provider. They
will recommend if it's ok to wait for care, or if beneficiaries should seek
urgent or emergency care. There is always a live person on the line to answer
health questions.

The NAL has pediatric nurses to answer children's health questions. If follow-up
to the child's care is needed or requested, the NAL will call back to check on
them a few hours later. The NAL can also help beneficiaries find the closest
medical care if they need it.

When beneficiaries call the NAL, a representative checks their eligibility in
the Defense Enrollment and Eligibility Reporting System (DEERS). Beneficiaries
with an urgent health care concern or question speak to a registered nurse who
asks the beneficiary a series of standard questions to recommend the next steps
and give them best advice possible.  

The NAL can also make appointments at military hospitals and clinics for TRICARE
Prime beneficiaries enrolled to those facilities. The appointment feature of the
NAL is being phased in for Prime enrollees to military hospitals and clinics
between April 25 and June 27, 2014. If you are a Prime MTF enrollee, please
consult your MTF for the date you can use this feature of the NAL. Prime MTF
enrollees can currently use the health advice feature of the NAL.

Beneficiaries can still call their PCM or clinic for medical advice and
appointments. The NAL is a new and easy option for beneficiaries to access care
quickly at any time. To access the NAL dial 1-800-TRICARE (874-2273) and select
option 1.

Last Updated 4/25/2014 

NOTE:  TRICARE beneficiaries who receive care at a military hospital or clinic
can also access appointments, prescription refill, Blue Button, and get other
health care information at the TRICARE Online portal at




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