On Tue, Aug 19, 2008 at 3:57 PM, Urias McCullough <umccullough@xxxxxxxxx>wrote: > 2008/8/19 Remi Grumeau <remi.grumeau@xxxxxxxxx>: > >> I previously recommended http://dev.haiku-os.org because it's a wiki > >> page and can be altered to change the support information available to > >> users as needed... but now I'm wondering if we shouldn't just setup a > >> specific sub-domain: http://support.haiku-os.org which redirects to a > >> page on Drupal (perhaps http://haiku-os.org/support) containing links > >> to all the relevant support resources such as Trac, the IRC channel, > >> the forums, the mailing list pages, etc. > > > > Like Andreas pointed out, the word "support" itself shares an idea that > > someone will bring you support, like yT was giving support by phone. > > Which is not the case here AFAIU. > > My understanding of the word "support" doesn't indicate that it's any > such official thing. What single word would you use to describe > community-driven and developer-driven support? > > Support is exactly what the users want, and what they'll get if they > engage the community in the proper channels. So, the word isn't the > problem, it's where they go to get their support that is the key > factor here. +1 DD > > > - Urias > > -- Dennis d'Entremont IT Professional CNA, MCP, A+, ITIL LinkedIn Profile - http://www.linkedin.com/in/dennisdentremont http://www.techalpha.net - Tech Alpha Computer Forums http://epcsolutions.ca - EasyPC Solutions http://eComStation.ca - Your Canadian Source for eCS and OS/2 Software! http://Haikuware.com - Software for Haiku http://Haiku-OS.org - Haiku Operating System