-------- Original-Nachricht -------- > Datum: Sat, 11 Jul 2009 21:20:07 +0200 > Von: Stephan Assmus <superstippi@xxxxxx> > On 2009-07-11 at 21:03:45 [+0200], Fredrik Modèen <fredrik@xxxxxxxxx> > wrote: > > > On Sat, Jul 11, 2009 at 2:34 PM, Fredrik Modèen<fredrik@xxxxxxxxx> > > > wrote: > > >> But can I take any one or should one look at the status and don't > take > > >> those that says assigned? > > > > > > Tickets are usually assigned to a default "owner" when they are first > > > logged. If the person assigned has not commented on a ticket or > > > otherwise worked on it, you are probably OK in taking it over. Also if > > > the ticket is still "new", they probably have not looked at it. To clarify the somewhat inconsistent naming in Trac: When a ticket has been assigned to someone, be it the default (the component owner) or someone assigned it to someone, the ticket status doesn't change; it is still "new" or "reopened". Only when the ticket is "accepted" by a developer, it gets status "assigned" and can be considered to be worked on by the developer. All other tickets can be considered fair game. :-) > It's even ok to take over tickets where there has passed some time after > someone assigned it to himself or mentioned his intention to work on it. "someone assigned it to himself" -> "someone accepted it" > If > there is no progress (like after 2 or 3 weeks), it's fine to take it over > or mention your intention to work on it in the ticket comments, or just > ask > about the status if you are unsure if you would possibly duplicate work. +1 CU, Ingo