On Sat, Jul 11, 2009 at 2:34 PM, Fredrik Modèen<fredrik@xxxxxxxxx> wrote: > > But can I take any one or should one look at the status and don't take > those that says assigned? Tickets are usually assigned to a default "owner" when they are first logged. If the person assigned has not commented on a ticket or otherwise worked on it, you are probably OK in taking it over. Also if the ticket is still "new", they probably have not looked at it. -- Regards, Ryan