[hackpgh-ham] Re: Fwd: [PARC] Extremely terrible experience with Yaesu Support

  • From: Ed Paradis <legomaniac@xxxxxxxxx>
  • To: hackpgh-ham@xxxxxxxxxxxxx
  • Date: Thu, 9 Jun 2011 15:01:19 -0400

I've heard down the grapevine that Yaesu support is awful.  Also their
warranty is completely non-transferable.

If you buy a used Yausu radio, you're on your own.  If you buy a brand
new (unopened, unregistered, in box, etc) Yausu radio from someone
other than an official Yaesu dealer, you're on your own.

The only way to get warrenty support is to have a proof of purchase in
your name from a official dealer.  That gets you in the door to deal
with whatever their support dept throws at you.

So... that being said.  I knew this before I bought my FT-817 off of
Ebay.  I'm banking on the reliability of the product in general to not
need service.

Maybe I'm jaded but I never expect any company to stand behind their
product.  It's always "tech support" robo-voice mails and shipping
things around on your own dime, and "oh we don't cover that ... it
says way down in the bottom tiny text..." etc.

I've never asked anyone about any other major manufacturer, though. So
who knows?  Icom and Kenwood could be just as bad.

One thing I take to heart is the very common conflicting stories about
MFJ products' reliability.  People will have tales of DOA and others
will talk about their profound reliability.  Go figure.

If I was holding a fried 9-month old radio that I'd purchased
"correctly" and was still getting stuck with a "$500 bill for a $540
radio", I'd be pretty pissed off too.

Has anyone dealt with _any_ ham radio manufacturer's support department?


On Thu, Jun 9, 2011 at 2:39 PM, Matthew Beckler <mbeckler@xxxxxxx> wrote:
> Not sure if everyone on the hackpgh-ham list subscribes to the PARC mailing
> list. Has anyone here ever dealt with yaesu's support department?
> --
> Matthew
> -------- Original Message --------
> Subject: [PARC] Extremely terrible experience with Yaesu Support
> Date: Thu, 09 Jun 2011 14:26:27 -0400
> From: Geoffrey Wolf <GRW20@xxxxxxxx>
> Reply-To: Panther Amateur Radio Club <parc@xxxxxxxxxxxxx>
> To: parc@xxxxxxxxxxxxx
> So, it's time for a rant about terrible Yaesu Support.
> So... the story. A few weeks ago, I was operating 440 with my Yaesu
> FTM-350R in my car, when all of a sudden *POP* and smoke rising quickly
> out of the Yaesu.
> I pulled over and yanked the power and put the fire out the best I could.
> I got home and opened the thing up and sure enough the board was quite
> charred and it was apparent that a few of the jumpers on the board had
> arced and started a fire.
> I promptly sent the radio in to Yaesu (9 month old radio..). I get a call
> today telling me they aren't covering anything under warranty. It would
> cost me $500 to replace the entire main PCB.
> The reasoning they gave me is that somehow a FUSED power source had
> overvolted and set the fire. Looking through the schematic, I discovered
> that the location of the fire along the circuitry was probably the least
> likely to be victim of overvoltage. If overvoltage was the case, it would
> have blown something else, not jumpers that are used for electrical
> configuration of the CPU.
> The tech I spoke to told me he spoke to the Vice President about the
> situation and he agreed that the whole deal wasn't covered (the Vice
> President doesn't know anything about Electrical Engineering apparently).
> Not only could the defect in the radio caused a pretty serious fire inside
> my car and possibly hurt me, they won't at the very least admit that
> something went seriously wrong with the way my radio was manufactured.
> They even wanted to charge me to have it shipped back to me!
> Last but not least, I got the tech to inadvertently admit that he doesn't
> take any pride in the company that he works for and that he screws
> customers over like this on a daily basis. He even had the nerve to throw
> a few expletives at me. Telling me to shut the **** up, telling me I'm
> completely ignorant, etc.
> Completely unprofessional experience with Yaesu today. If I hadn't bought
> over $200 in additional equipment for this FTM-350, I wouldn't even
> consider buying a new one to replace it.
> To let the ham radio world know of my experience, I've purchased the
> yaesusupport.com domain name and I'll be putting a brand new website up
> there for them.
> Hopefully they like it!
> --
> Geoffrey Wolf
> BSIS University of Pittsburgh '14
> grw20@xxxxxxxx
> AB3LS - Amateur Radio Callsign
> 717-319-1396
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