Because Freedom Scientific no longer supports Eudora, I have switch to Microsoft Outlook 2003. A very savvy computer technician transferred my address book and mailboxes from Eudora to Outlook. By going through the menus, I have managed to find most of the shortcut keys, but there are still important commands that I am yet to figure out. 1. Is there a way to view the nicknames in the address book? All I can find are the addresses. 2. How do you create a new mailbox? I'm sure there will be more questions forthcoming. Thank you.