[guide.chat] job centre workers go on strike
- From: vanessa <qwerty1234567a@xxxxxxxxx>
- To: "GUIDE CHAT" <guide.chat@xxxxxxxxxxxxx>
- Date: Mon, 13 Aug 2012 01:01:44 +0100
Jobcentre call handlers are staging a strike over what they call "oppressive
working conditions and unrealistic targets".
The Public and Commercial Services (PCS) union said the workers, who deal with
enquiries from people who may be entitled to benefits, are walking out in
protest against a "target-driven" culture.
It said staff from call centres in Dundee, Glasgow and Paisley are joining the
industrial action being taken by more than 6000 of the union's members at 32
sites across the UK.
The claim "draconian" conditions prevent them from providing the service they
believe callers deserve.
PCS said that, despite negotiations and a review of services, Jobcentre
management have refused to give staff the flexibility they need to deal with
inquiries fully and professionally.
A shortage of staff is also adding to problems, according to the union.
Derek Thomson, chairman of the PCS Scotland committee, said: "Not only do these
attacks on conditions impact directly on PCS members but they also have a
negative impact on the service that they provide to vulnerable people who rely
on these services every day.
"Our members want to provide a good efficient and reliable service but are
prevented from doing so by a target-driven employer who is more interested in
draconian and unrealistic targets than any respect for the people who rely on
these services."
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Vanessa The Google Girl.
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