very easy and no hassle, first i phone them, i say please can i have a dressing gown, they say what size and colour and send it me, i try it, if no good you phone them, they will pick it up free, they will look for you and find things for you, they will help you in nice friendly manner, i have been with them long time, just phone and ask to be new customer, phone number is 0 8 7 1 2 3 1 2 0 0 0, i just bought another tin opener with free bottle and jar opener for ten pounds for this the order number is d w 9 9 5 q a, they have lots of sales, discounts etcetera. from Vanessa The Google Girl. my skype name is rainbowstar123