Hi phyllis right here is what yu do now 1. Let email come in from chat group. 2. Open it raed it all. 3. Press the escape key and use cursa key middle one at bottom till it says reply. 4. Enter on that. 5. It will say email sent to so you press the number 2. 6. When you have pressed number too it automacally takes you in to your address book 7. Go in the guide chat email then enter . 8. It just then raeds all that email that group has sent then it say do you want to change it 9. If you do then just put your finger onback space till it says end of text. 10. Just put on subject lline what ever you like because other wised it will just continue to repeat the long email over and over again Hope this helps Phillis Love Carol x.x.x.x.