Good morning phyllis 1. Guide softwear is good clear english speech. 2. Guide is easy and basic to use 3. Guide send and recieves emails 4. Guides can sent attachments and songs . 5. Guide keys use up to number 9 with all good clear instructions on. 6.Guide can do websights too. 7. Guide is simple an basic to use for beginers. Hope this helps you phyllis take care Love Carol x.x.x.x.