Greetings! I am new to the list as of today, and unfortunately I am writing to vent, and see if anyone else has had this problem! We've been using GradeQuick for a few years. Last year we added Edline to the school and it was fairly well received by parents and teachers. This year our sysadmin and assistant principal viewed GradeQuick Web and bought it in July. We anticipated using the product during teacher training the second week of August when we had inservice days. No such luck. We have been getting a runaround like you cannot believe! We have yet to get activation instructions for GQ Web. We were promised in July that the software would be ready for use for this 06-07 schoo year. We've been told a variety of stories--the software isn't ready, it will be ready in 3 days, it won't be ready until OCTOBER, etc. Our Jackson Software tech support liason, Andrew, has NEVER returned a voice mail message. Someone named Ann takes his calls and says he will call us right back (he never does!), is unavailable, taking a day off, out of the office, on vacation, etc. Yes, we have received each of these excuses since we started calling Jackson Software on August 12th. We call daily. Now Andrew's voice mail says he is on vacation until this coming Tuesday, Sept. 5th. We are at our wit's end. I am the tech resource person at our school and we have NEVER had a company treat us this way. We've paid big bucks for this NEW wonderful program touted on their website and on their main phone line, and yet it seems to be "vaporware!" Does anyone have anything they can tell me about the product? Has anyone seen it?! Does it truly exist? Our school is in Chicago, and we wonder if Jackson Software is taking money hand over fist from schools and NOT delivering their product?! Does anyone have a phone number for the COMPANY PRESIDENT?! Every time we ask for someone in authority, good ole ANN tells us there is no one available to speak with us! Thanks for listening. Any help would be greatly appreciated. Bonnie Littleton Marist High School Chicago, IL ------------------------------------------------------------ To unsubscribe from this listserv, go to: http://www.greece.k12.ny.us/taylor/gradequick/ If you have any problems, send an e-mail to: Jerry.Taylor@xxxxxxxxxxxxxxxx ------------------------------------------------------------