-
When I sent my vista in a couple of months ago (it was a year out of
warranty) I began my e-mail by telling them how great their products are &
how much I have enjoyed using them & thanked them for the great service they
gave me the previous time I had a problem. Then I described the problems I
was having & asked for their recommendation. They e-mailed back saying I
should send it in for a warranty repair. :-)
When I got it back, it was a brand new unit in the box with cables & all. I
then e-mailed them again thanking them and assured them that I would NEVER
own anything but a Garmin!
God bless!
Eric
- Hi Digger,
I would send the unit in with a note stating that you know this to be a common problem with the Etrex line. I don't know of anyone who has had a preapproved free repair on a unit that is out of warranty. I know when I dropped off my unit at Garmin they said it would be a flat rate repair but when I went to pick it up there was no charge. You can also send it in and request an estimate on the repair with a note about the known issue. Then when they call with an estimate if they quote you the 79 dollars you can decline the repair.
Edwin Biesemeyer wrote:
Saturday, as we approached the final find at 101, my Garmin Etrex Mariner went haywire. Three vertical lines of varying width appeared on the screen obscuring the view. I e-mailed Garmin Support about it and they say they will repair it for a minimum of $79. I keep seeing where people here are getting their units repaired or replaced for free. How is everyone going about getting this done for free. First of all I don't work now as I am a full-time student. Second If I gotta pay that much to get the thing repaired I'll just throw it away and forget about Geocaching till I can afford a new one at which time I will definitely look into a 60cs. I really don't want to forget about it when Spring has sprung and Summer is well on its way.****************************************
-Digger Odell
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