[GeoStL] Re: Impressed with Garmin
- From: "Jon Mertz" <jemertz@xxxxxxxxx>
- To: geocaching@xxxxxxxxxxxxx
- Date: Thu, 21 Dec 2006 09:27:53 -0600
-
I bought my Vista Cs through Amazon and got a car charger with it.
Whenever I used it in the car, it felt a bit warm, but not knowing
whether this was normal, I assumed it was, since it's an authentic
Garmin charger. It eventually fried the first unit (lost signal,
turned itself off, and never came back on.)
I contacted Garmin, they tried walking me through a hard reset, and
eventually gave me an RMA number. I sent it in, they sent me a
refurbished one with a note that they were unable to recover my
waypoint memory.
The second one eventually died in roughly the same manner. This time,
instead of just an RMA number, they gave me some priority code and a
different dock door. They sent me not only a refurbished unit, but
also a belt clip and a holster (My choice of accessory)
When the third one died, I got another priority code, but not until
after I'd demanded that they replace the car charger as well. They
sent both a NEW Vista Cs in the box, including another copy of the
software, another USB cable, and another instruction manual and a new
charger. Since then it hasn't died, but the compass isn't reliable.
Besides the fact that their phone support is only open while I'm at
work, I'd have to say they're pretty good. Not the speediest of
service, but I can't complain (except about the hours, but working in
a 24-hour call center, I think I have that right, right?)
-Jon
On 12/21/06, Stoeppelman, Kurt <Kurt.Stoeppelman@xxxxxxxxxxxxxxxxxxx> wrote:
> -
> A couple years ago my Vista started acting up (click stick), so I called
> Garmin they gave me an RMA number. I sent it off and a new one was
> returned in 7 days, no charge. I still have that one and I got a 60CS,
> before the 60CSX came out. The 60CS has been great.
>
> Kurt
>
> -----Original Message-----
> From: geocaching-bounce@xxxxxxxxxxxxx
> [mailto:geocaching-bounce@xxxxxxxxxxxxx] On Behalf Of Jen
> Sent: Monday, December 18, 2006 12:32 PM
> To: Geocaching@xxxxxxxxxxxxx
> Subject: [GeoStL] Impressed with Garmin
>
> -
> Both of our Legends were messed up. So I finally contacted Garmin and
> sent off our Legends. Today we received 2 new Legends in the mail and
> it cost nothing. As long as they work better than our old ones we will
> be happy. Matt is just happy he can see his screen with out lines :-)
> Surprised with sending 2 in at once that we weren't charged and it
> didn't take as long as I thought it would. Mailed them out right after
> the Christmas party and was told at least 6 weeks but got them back with
> in half that time.
>
> As a courtesy they even transferred the waypoints that were in our old
> ones to the new ones.
>
> So we are ready to cache again. :-) =20
>
> So if your Garmin is ill contact them maybe you will be as lucky.
>
> Jen
>
>
>
> "Cats are like music. It's foolish to try and explain their worth, to
> those who don't appreciate them."
> -Unknown-
>
> =20
>
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