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*From: *"richard.jarvis@xxxxxxxxxx" <richard.jarvis@xxxxxxxxxx>
*Reply-To: *<fptalk@xxxxxxxxxxxxx>
*Date: *Mon, 12 Feb 2007 13:38:27 -0500 (EST)
*To: *"pens@xxxxxxxx" <pens@xxxxxxxx>
*Cc: *<fptalk@xxxxxxxxxxxxx>
*Subject: *Parker and Waterman No Longer Life Time Warranties
Sanford Brands has announced the following changes effective January
1, 2007:
"The current 'Life Time Warranty' will be replaced by a new 'Limited
Warrany,' which has a three-year gurantee for Waterman Products and a
two-year gurantee for Parker products. Consumers can extend these
warranties by an additional two years by registering online at
www.parkerpen.com or www.waterman.com."
"The new warranty will be gradually added to products shipped ... over
the course of 2007. Warranty changes in stroe will only effectively
being to take place throught he end of the first quarter or later int
he year. Any inventory ... currently [in stock] or [received]that
state 'Life Time Warranty,' will be honored as such.
"At this time we will also be making changes regarding how our sevice
centers handle repairs.
-- In order for any work to be carried out free of charge under eith
the 'Life Time Warranty' or the 'Limited Warranty,' we will require
the consumer's proof of purchase. This can be in the form of a duly
complted and dated warranty leaflet or a dated receipt containg a
product description.
-- If we do not have a proof of purchase, we will consider thatn the
repair is no covered under either warranty.
-- We will no longer be offering the sale of spare parts to retailers
-- We will be revising our prices for repairs to be more in line with
global competitors in the market"
Further information from Sanford indicates that they intend to make
Waterman a more up-market brand to distinguish it from the Parker brand.
Basically, Sanford goes on to state, that pens that break after two or
three years break because of wear or use and not because of
manufacturing defects. A lot of the accompanying materials also
indicate they will take a hard line on repairs and intend to start
charging consumers fully for the costs of repairs on out-of-warranty
pens or those that are not properly documented as to whether the owner
is the original owner.
So, if you're buying a Parker or Waterman, make sure you register the
pen online and, for now, perhaps ask if the pen is one that still has
the the "Life Time Warranty" on it when you buy it from a dealer.
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