Re: [foxboro] Trend Update Crashes FV 10.2.2
- From: "Pulas, Philip" <Philip.G.Pulas@xxxxxxxxxxx>
- To: "'foxboro@xxxxxxxxxxxxx'" <foxboro@xxxxxxxxxxxxx>
- Date: Fri, 27 Aug 2010 15:02:17 -0700
Thanks for the info. Our problem is also intermittent, though I never tried it
with just FV10.2.2 installed. I first tried it a couple times with QF1013909
installed with FV10.2.2 so that using the Online Trend Configurator did not
freeze the workstation for about 15 seconds, but that may not have been enough
times to encounter the problem, as it did not occur then.
We also have the same problem trying to invoke an RDP session to our P91, where
it can potentially take up ten or more tries before the connection finally
works. It has happened with I/A v8.1 Server 2003 and both FV10.0.1 and FV10.2
and now with I/A v8.2 Server 2003 and FV10.2. I am assuming, maybe
incorrectly, that this is a Microsoft problem. However, I have never had a
problem invoking an RDP session to a P92, I/A v8.0-v8.3 and FV10.x.
Thanks,
Philip Pulas
Tesoro, Golden Eagle Refinery
Martinez, CA
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx] On
Behalf Of Ed.Zychowski@xxxxxxxxxxxxxx
Sent: Friday, August 27, 2010 2:13 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trend Update Crashes FV 10.2.2
We installed FV10.2.2 in April of this year. Same problems with adding
points to overlay trends (via right clicking on value and using assign)
and when we use the date picker. Foxboro field service also submitted a
CAR and Foxboro has been working on the problem. Initially it was very
reproducible but with the QF1013960 , the problem is now intermittent. We
do experience the problem on both T3500s and older P390s. We also (maybe
only a coincidence) have problems using remote desktop to the P91s.
Occasionally, the RDP session will, when invoked, start to make the
connection and just close. It will finally work again on about the third
try.
"Pulas, Philip" <Philip.G.Pulas@xxxxxxxxxxx>
Sent by: foxboro-bounce@xxxxxxxxxxxxx
08/27/2010 03:45 PM
Please respond to
foxboro@xxxxxxxxxxxxx
To
"foxboro@xxxxxxxxxxxxx" <foxboro@xxxxxxxxxxxxx>
cc
Subject
[foxboro] Trend Update Crashes FV 10.2.2
We recently began upgrading our P92s (I/A v8.2) to FoxView/FoxDraw
v10.2.2/QF1013960 from FVFD v10.2/QF1009278/QF1010420. After the upgrade,
using the Online Trend Configuration or the History Start/Stop Time to
update the time range on our trend overlays occasionally causes that
FoxView window to crash. When is crashes, a ''Microsoft Visual C++
Runtime Library'' prompt appears with this message: Runtime Error!,
Program D:\opt\fox\wp\foxview\foxview.exe, This application has requested
the Runtime to terminate it in an unusual way. Please contact the
application's support team for more information.''. However, it does not
happen each time the Online Trend Configuration or the History Start/Stop
Time are used. You are eventually able to get the FV window back after
about 5 attempts to restart it and acknowledging the error each time,
without rebooting.
I have submitted CAR 1014519 for this issue, but Development has, so far,
been unable to reproduce the problem. However, each day for the past few
weeks since the upgrade started, at least one of our FVFD-upgraded P92s
has the problem. Has anyone else at this version experienced this
problem?
FVFD v10.2.2 does install the Microsoft Visual C++ 2005 Redistributable
program. After submitting the CAR, I have found that, of the P92s
upgraded so far, only those running Windows XP SP3 (Dell T3500s) have not
experienced this issue yet. And, yes, I have verified that there has been
a significant usage of the OLTC on these P92s. The ones running Windows
XP SP2 (Dell P360s, 370s, 380s, and 390s) are experiencing the problem. I
do not know if that difference matters or not, though, as I have not yet
come across any XP SP2 patches from Microsoft for this type of error. We
started the upgrade because FVFD v10.2 has the same problem as CAR
1014152, resolved in QF1013960 for FVFD v10.2.2. That is one reason we
have not began downgrading back to that version yet.
Thanks,
Philip Pulas
Tesoro, Golden Eagle Refinery
Martinez, CA
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