Re: [foxboro] Device Integrator 30 manual
- From: "Brown, Stanley" <stan.brown@xxxxxxxxxxxxxxxxx>
- To: "foxboro@xxxxxxxxxxxxx" <foxboro@xxxxxxxxxxxxx>
- Date: Sun, 7 Mar 2010 17:11:10 -0500
So why make your users lives harder than necessary, by requiring them
to keep up with yet another user ID and password?
I have too Manu of these to keep up with that are job requirments!
Sent from my iPhone
On Mar 7, 2010, at 14:53, "Boulay, Russ" <Russ.Boulay@xxxxxxxxxxxx>
wrote:
> Documentation on the Global Customer Support website is available to
> all registered users of the website. That is achieved by requesting
> a registerd account.. Many items like troubleshooting guides,
> QuickFixes..are for SLA customers only...but documentation is
> available to all registered users.
> -----Original Message-----
> From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-
> bounce@xxxxxxxxxxxxx] On Behalf Of Pablo Lioi
> Sent: Sunday, March 07, 2010 12:23 PM
> To: foxboro@xxxxxxxxxxxxx
> Subject: Re: [foxboro] Device Integrator 30 manual
>
>
>
> It seems to me that restricting access or charging for documentation
> is not a sensible policy.
>
>
>
>> From: doucet427@xxxxxxxxxxx
>> To: foxboro@xxxxxxxxxxxxx
>> Subject: Re: [foxboro] Device Integrator 30 manual
>> Date: Sun, 7 Mar 2010 09:18:08 -0500
>>
>> Joe,
>>
>> In addition to Scott's comments, I might add that of all the major
>> DCS manufacturers, only Siemens makes their documentation freely
>> available on their web site. Expertise has a cost.
>>
>> Terry
>>
>>> From: Scott.Landry@xxxxxxxxxxxx
>>> To: foxboro@xxxxxxxxxxxxx
>>> Date: Sun, 7 Mar 2010 00:01:23 -0500
>>> Subject: Re: [foxboro] Device Integrator 30 manual
>> Joe,
>> It's fairly simple and this is one mans thoughts,
>> The best way for Invensys to maintain an up to date set of
>> documentation is to keep it in the hands of the users through initial
>> purchase and supplemented by a repository such as support.ips.com.
>> 35+ years of product documentation is not easily kept up
>> with at most customer sites.
>>
>> All this attention to detail is not without cost.
>> Reagrds,
>>
>> Scott
>>
>> ________________________________________
>>> From: foxboro-bounce@xxxxxxxxxxxxx [foxboro-bounce@xxxxxxxxxxxxx]
>>> On Behalf Of Joseph M. Riccardi [Joe@xxxxxxxxxxxxx]
>>> Sent: Saturday, March 06, 2010 10:36 PM
>>> To: foxboro@xxxxxxxxxxxxx
>>> Subject: Re: [foxboro] Device Integrator 30 manual
>>>
>>> I will never understand nor agree why this info, or any available
>>> system-specific documentation, is not available to all IA System
>>> users; with
>>> or without a customer service agreement. It's a damn shame...
>>>
>>> Joseph M. Riccardi, Inc.
>>> DCS Services - Industrial Process Control
>>>
>>> Joe@xxxxxxxxxxxxx
>>>
>>> "To give real service you must add something that cannot be bought
>>> or
>>> measured with money; and that is sincerity and integrity." -
>>> Donald A. Adams
>>>
>>>
>>> -----Original Message-----
>>> From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-
>>> bounce@xxxxxxxxxxxxx] On
>>> Behalf Of Landry, Scott
>>> Sent: Saturday, March 06, 2010 11:23 PM
>>> To: foxboro@xxxxxxxxxxxxx
>>> Subject: Re: [foxboro] Device Integrator 30 manual
>>>
>>> Pablo,
>>>
>>> support.ips.invensys.com website support >> foxboro >>
>>> Troubleshooting
>>> Guides
>>>
>>> entry into site requires a customer service agreement.
>>>
>>> If you Contact one of the many customer centers around the world
>>> this
>>> information can be provided.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>> Scott Landry
>>>
>>> Invensys Operation Management
>>> Gulf Coast USA
>>>
>>> ________________________________________
>>> From: foxboro-bounce@xxxxxxxxxxxxx [foxboro-bounce@xxxxxxxxxxxxx]
>>> On Behalf
>>> Of Pablo Lioi [plioi@xxxxxxxxxxx]
>>> Sent: Saturday, March 06, 2010 3:49 PM
>>> To: foxboro@xxxxxxxxxxxxx
>>> Subject: Re: [foxboro] Device Integrator 30 manual
>>>
>>> Joe,
>>>
>>> The situation is this: I have a working installation, which had some
>>> problems.
>>>
>>> I understood enough to fix the problems, but now I want to fully
>>> understand
>>> the meaning of every parameter of the ECB20, FDSCAN, FDIDMS,
>>> FDMSBL, etc.
>>>
>>> In many cases, the manual is not very helpful, so I thought maybe
>>> there is
>>> some other document, "How to", "HH", "Tips & Tricks" or something
>>> of the
>>> sort.
>>>
>>> I just can't beleive that anybody can configure the DI30 from
>>> scratch using
>>> the information from the manual and nothing else, unless he goes
>>> through a
>>> long trial and error process.
>>>
>>>
>>>
>>> Pablo
>>>
>>>
>>>
>>>> From: Joe@xxxxxxxxxxxxx
>>>> To: foxboro@xxxxxxxxxxxxx
>>>> Subject: Re: [foxboro] Device Integrator 30 manual
>>>> Date: Sat, 6 Mar 2010 14:54:52 -0500
>>>>
>>>> Pablo,
>>>>
>>>> Not sure what type of documentation you are looking for but what
>>>> about the
>>>> ICC Print, to a single file, of all Compounds/Blocks/Parameters;
>>>> one per
>>>> FD30B Station? What else do you need?
>>>>
>>>>
>>>> Joseph M. Riccardi
>>>> DCS Services - Industrial Process Control
>>>>
>>>> Joe@xxxxxxxxxxxxx
>>>> "To give real service you must add something that cannot be
>>>> bought or
>>>> measured with money; and that is sincerity and integrity." -
>>>> Donald A.
>>> Adams
>>>>
>>>> -----Original Message-----
>>>> From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-
>>>> bounce@xxxxxxxxxxxxx]
>>> On
>>>> Behalf Of Pablo Lioi
>>>> Sent: Saturday, March 06, 2010 1:56 PM
>>>> To: foxboro@xxxxxxxxxxxxx
>>>> Subject: [foxboro] Device Integrator 30 manual
>>>>
>>>> Hi everybody,
>>>>
>>>> I am trying to document the configuration of several FD30B
>>>> processors used
>>>> for offshore telemetry.
>>>>
>>>> For that, I am carefully reading the manual (B0193RH_C), but find
>>>> most of
>>> it
>>>> really impossible to understand.
>>>>
>>>> This must be, by far, the worst Foxboro manual I ever came across.
>>>>
>>>> So my question is: Is there anything better out there?
>>>>
>>>> Regards,
>>>>
>>>> Pablo Lioi
>>>>
>>>> TOTAL AUSTRAL S.A.
>>>>
>>>> Argentina
>>>>
>>>>
>>>>
>>>> _________________________________________________________________
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>>>> _______________________________________________________________________
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>>>> Process
>>>> Systems (formerly The Foxboro Company). Use the info you obtain
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>>>>
>>>>
>>>>
>>>> _______________________________________________________________________
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>>>> Process
>>>> Systems (formerly The Foxboro Company). Use the info you obtain
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>>>> your own risks. Read http://www.thecassandraproject.org/disclaimer.html
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>>> Process
>>> Systems (formerly The Foxboro Company). Use the info you obtain
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>>
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>
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> Process
> Systems (formerly The Foxboro Company). Use the info you obtain here
> at
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