The taxi hailing app, mytaxi is introducing a â¬5 cancellation charge.
Customers may now be charged the levy if they cancel a journey after a driver
has accepted the booking.
In addition, users who are not at the pick-up location 'within five minutes of
a driver's arrival' will also be charged the fee.
The money will be deducted from the debit or credit card registered to the
account holder.
The changes will come into effect at the end of June.
Mytaxi said it was introducing the changes to enhance the reliability of the
service.
It says it expects it will impact a minority of users as just 3% of passengers
cancelled on their drivers in the last 6 months.
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