Hi Ronan
I basically just use the AIB app to check my balance and transaction history.
I've also topped up a mobile phone. all this done with no issues.
I transfer more funds on the Bank of Ireland app and this works perfectly.
Jackie
sent from LadyJackiesIphone
On 19 Sep 2019, at 7:48 p.m., Ronan McGuirk <ronan.p.mcguirk@xxxxxxxxx> wrote:===========================================================
Hi,
I have been using the PC AIB Internet banking system in recent times,
but have had a look again at the AIB IOS banking app.
Some years ago, this AIB mobile banking app worked fairly well.
However, one major update had a very bad impact on its accessibility
making it almost unusable. I reported this to AIB. I made several
phone calls and emails over a period of months. It was clear from my
conversations with AIB that other blind people had also reported
problems. After a few months it became clear to me that nothing was
happening to improve the situation. I then lodged a formal complaint
with AIB under the Financial Ombudsman Complaints process and
following this formal complaint I had a lot more contact from AIB and
within a month or so a new version was brought out that fixed much of
the problem.
However, since then , I have found the PC system easier to operate and
so have been using the PC Internet banking and the phone banking
systems for the past two years.
Looking again at the IOS app, I have mixed views. I found that it
works well for authenticating the PC system and it works well for
checking your account balances and reading your banking transactions.
There are a number of wrongly labelled buttons. When I chose an
individual account, for example my current account, at the top of the
screen that comes up, there are 4buttons all labelled "IOS Share". I
asked someone to look at the screen and this series of buttons carry
out a number of functions including Search.
I tried transferring money from one of my accounts to another. This
worked eventually, but the process for selecting an account seems very
hit and miss. In the end I got it to transfer money, but it would have
been far quicker for me on the PC.
The AIB mobile banking app is a big app with a lot of functions and it
would take a long time to try out every screen. Given the incorrect
labelling, I would be cautious about clicking a feature, as I would be
doubtful as to what it might actually do. Perhaps with familiarity it
might be possible to get around some difficulties.
This isn't a definitive comment on its features but my initial
impression is that the accessibility is of a shoddy quality. That
being said, you can check your balance and read your transactions
easily and you can use it to authenticate the PC system.
I would be very interested to hear other people's views. Unless
someone else can offer a way to sort out the unlabelled buttons and
money transfer challenges, we will need to report this to AIB and I
suppose we will have to lodge another formal complaint if we want
action.
What do you think?
Ronan
On 17/09/2019, Ronan McGuirk <ronan.p.mcguirk@xxxxxxxxx> wrote:===========================================================
Hi all,
I have been experimenting with AIB Internet and Mobile banking after
the Payment Services Directive changes.
The bank now requires two factor authentication. For security reasons,
you can't use PC Internet Banking without a smart phone or a card
reader as a second device.
I have set it up to work with my iPhone.
If I want to log onto AIB Internet banking, this now requires me to
have the iPhone in my hand with the AIB Mobile app open, before trying
to log on to AIB Internet banking on the PC. When I try to log on on
the PC, the app pops up and asks to select a Confirm button.
The good news is that this works for me. I am using Firefox and NVDA
on the PC and VoiceOver on the iPhone.
I had one problem. When I went to update the AIB mobile app, I found
that the update didn't work and the app became inaccessible with
VoiceOver. This was a worrying sign. However, I deleted the app from
my phone and re-installed it. This worked straight away and seems
accessible. So far, so good.
Just thought I would pass on my experience that for me, the AIB Mobile
banking iPhone app needed to be deleted and re-installed.
Once you successfully log on and authenticate with the app, the PC
Internet banking seems to work as before.
Best of luck. Please let us know how other banks work.
Ronan
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