RE: user not receiving messages
- From: "Periyasamy, Raj" <Raj.Periyasamy@xxxxxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Mon, 11 Apr 2005 10:29:31 -0400
Is this happening only for external emails, or for both internal and
external? If you sent an internal email to this user with delivery
confirmation, do you get a delivery confirmation? How many Exchange
servers do you have in your organization? What roles do they play?
HTH.
Regards,
Raj Periyasamy
Systems Administrator
MCSE(Messaging), CCNA
-----Original Message-----
From: A. Michael Salim [mailto:msalim@xxxxxxxxxxxx]
Sent: Monday, April 11, 2005 10:20 AM
To: [ExchangeList]
Subject: [exchangelist] RE: user not receiving messages
http://www.MSExchange.org/
Hi,
> 1) From the user mailbox, send a test message to yahoo, gmail
whatever.
This works, message arrives at gmail.
> 2) From yahoo, gmail, reply back to the same message, does it arrive ?
Message does not show up in mailbox, nor does it bounce back to gmail.
message tracking center actually sees the message and claims it was
delivered to user.
> 3) If not, check the user Outlook profile, and confirm the default
> delivery location is the server mailbox, and not a Personal Folder.
I am checking from OWA, no message. No Outlook client is connected.
Nothing in junk mailbox either. Somehow the message is getting lost
between the time that Exchange gets it, and the message is supposedly
delivered to the Exchange user.
Mike
> -----Original Message-----
> From: A. Michael Salim [mailto:msalim@xxxxxxxxxxxx]
> Sent: Sunday, April 10, 2005 1:51 AM
> To: [ExchangeList]
> Subject: [exchangelist] user not receiving messages
>
> http://www.MSExchange.org/
>
> Hi,
>
> I am having a really strange issue with one user on an Exchange 2003
box
> and am scratching my head. All other users (some 120 user) are
sending
> and receiving messages fine, except for this one user.
>
> When I send a message to the user (from remote, e.g. test messages
from
> gmail or hotmail), there is no bounce. The Exchange server actually
> sees
> the message, and the message tracker also shows the message in it's
logs
> and apparently claims that the message was delivered to the user. But
> the
> user's mailbox always shows "no messages". Event logs do not show any
> errors. The user does not have any filters or anything else
configured
> in
> Outlook that is swallowing the mesage (I confirmed this by changing
the
> password so even if the user had something wierd configured in their
> Outlook, they would be blocked from pulling the message down anymore).
> OWA also shows an empty mailbox. The user is able to send messages,
but
> not receive.
>
> It's almost as if the message is arriving at the exchange server, and
is
> being acceptted for delivery to the local user, and then disappearing
> into
> some black hole. Very odd.
>
> Any ideas where I should look next?
>
> Mike
>
>
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