RE: user not receiving messages

  • From: "Periyasamy, Raj" <Raj.Periyasamy@xxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 11 Apr 2005 09:27:39 -0400

Try this first to get some better idea,

1) From the user mailbox, send a test message to yahoo, gmail whatever.
2) From yahoo, gmail, reply back to the same message, does it arrive ?
3) If not, check the user Outlook profile, and confirm the default
delivery location is the server mailbox, and not a Personal Folder.

Let me know what you find
Raj Periyasamy
Systems Administrator
MCSE(Messaging), CCNA

-----Original Message-----
From: A. Michael Salim [mailto:msalim@xxxxxxxxxxxx] 
Sent: Sunday, April 10, 2005 1:51 AM
To: [ExchangeList]
Subject: [exchangelist] user not receiving messages


I am having a really strange issue with one user on an Exchange 2003 box
and am scratching my head.  All other users (some 120 user) are sending
and receiving messages fine, except for this one user.

When I send a message to the user (from remote, e.g. test messages from
gmail or hotmail), there is no bounce.  The Exchange server actually
the message, and the message tracker also shows the message in it's logs
and apparently claims that the message was delivered to the user.  But
user's mailbox always shows "no messages".  Event logs do not show any
errors.  The user does not have any filters or anything else configured
Outlook that is swallowing the mesage (I confirmed this by changing the
password so even if the user had something wierd configured in their
Outlook, they would be blocked from pulling the message down anymore).
OWA also shows an empty mailbox.  The user is able to send messages, but
not receive.

It's almost as if the message is arriving at the exchange server, and is
being acceptted for delivery to the local user, and then disappearing
some black hole.  Very odd.

Any ideas where I should look next?


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