Well, you should try his account in your workstation, because we would know if his account rooms the right permission to access his mailbox. Perhaps its not working with only his username anymore in OWA server because might be another mailbox account in other site with the same alias name. OWA server doesnt know how to choose between them. Keep in touch, it seems to be a permission problem. Regards. > Dêniz Feital > GIC - Chiptek / Vésper > Tel 55 11 3489-7730 > Microsoft Certified Systems Engineer > > -----Original Message----- From: Juan Ibarra [mailto:jibarra@xxxxxxxxxxx] Sent: Thursday, December 12, 2002 2:42 PM To: [ExchangeList] Subject: [exchangelist] RE: urgent help needed! http://www.MSExchange.org/ I added his profile on my outlook and it worked fine. Meaning I created a new, his, profile on my workstation. But this is weird. If I use his full name on OWA first window, then my, exchange admin acct. and password I am able to open it. It used to work for him just by using the username. Thanks, Juan -----Original Message----- From: Dêniz Feital (Chiptek) [mailto:dfeital@xxxxxxxxxxxxx] Sent: Thursday, December 12, 2002 10:34 AM To: [ExchangeList] Subject: [exchangelist] RE: urgent help needed! http://www.MSExchange.org/ Can you use his user account at your workstation and create a profile and still be able to access his mailbox? Or, can you use your user account and access his mailbox trough the OWA? This will help us to track where is the problem ! Regards, > Dêniz Feital > GIC - Chiptek / Vésper > Tel 55 11 3489-7730 > Microsoft Certified Systems Engineer > > -----Original Message----- From: Juan Ibarra [mailto:jibarra@xxxxxxxxxxx] Sent: Thursday, December 12, 2002 2:26 PM To: [ExchangeList] Subject: [exchangelist] urgent help needed! http://www.MSExchange.org/ Hello, to all, I have a user in the UK that can't open her mailbox via a Citrix client nor through OWA. I am using Exchange 5.5, SP4 on 2000 server. Can any one point me to a possible reason. It is just one user, If I add his profile to my outlook it works fine. thanks, Juan Ibarra Windows Systems Administrator Phone: (650) 930-5474 Fax: (650) 930-5606 jibarra@xxxxxxxxxxx www.marimba.com <<...OLE_Obj...>> The Software Change-Management Company ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: dfeital@xxxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub') ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: jibarra@xxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub') ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: dfeital@xxxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')