Do you have the capability of shadowing the users Citrix session? paul ----- Original Message ----- From: "Juan Ibarra" <jibarra@xxxxxxxxxxx> To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx> Sent: Thursday, December 12, 2002 12:42 PM Subject: [exchangelist] RE: urgent help needed! http://www.MSExchange.org/ I added his profile on my outlook and it worked fine. Meaning I created a new, his, profile on my workstation. But this is weird. If I use his full name on OWA first window, then my, exchange admin acct. and password I am able to open it. It used to work for him just by using the username. --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.427 / Virus Database: 240 - Release Date: 12/6/2002