It only takes a minute to create a new account and give them the same group membership as the old account. At first glance I thought you were the more popular audio company with the same sounding name, but still, if your a publicly traded company you have to adhere to Sarbanes-Oxley guidelines. One of the guidelines is auditing/accountability, by renaming an account you violate that. Even if your just a mom and pop shop make it easy on yourself, grant all permissions via group membership and give each individual a personal account that they are 100% responsible for. George Taylor Systems Programmer Regional Health Inc. _____ From: Ara Avvali [mailto:Ara.Avvali@xxxxxxxxxxxxx] Sent: Thursday, July 20, 2006 3:41 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] removing old user name from global address list Greetings, Here is the scenario. User1 has a mailbox and when user2 comes to the job replacing her, all I did was renaming the active directory account so automatically she can login with same permission. Now the problem is when people send email in outlook, the cached name shows user2 ( user1). I tried deleting the cache file and recreating a new one with no luck. Old name is stuck somewhere in account. Anyone knows how to remove it? Thanks ***Note: The information contained in this message, including any attachments, may be privileged, confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Sender immediately by a "reply to sender only" message and destroy all electronic or paper copies of the communication, including any attachments.