Re: problem with information store

  • From: "Brian Harris" <bharris@xxxxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>,<hoppy_lumz@xxxxxxxxx>
  • Date: Mon, 05 May 2003 17:16:22 +0930


Check the following...

1. May occur if the disk holding the log files runs out of disk space.

2. Can occur if the information store is not running. When the
information store is stopped and the System Attendant is still running,
the System Attendant keeps the MAPI session active. This issue can also
occur if a mailbox store failed to mount. "

3. Can also happen if you use the "Reinstall" option for Exchange 2000
Server on a server that's running a service pack (any service pack).
Since the mail stores are updated with service packs, previous versions
of Exchange don't understand and can't mount them. If you have
reinstalled Exchange on top of itself, don't forget to apply the same SP
level that the server had before you reinstalled it.



>>> hoppy_lumz@xxxxxxxxx 5/05/2003 4:34:13 pm >>> 

My server developed a problem this morning. This is the error looged in
the event viewer Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session 
Event ID: 9175
Date:  05/05/2003
Time:  07:34:41
User:  N/A
Computer: OOH_LAG1
The MAPI call 'OpenMsgStore' failed with the following error: 
The Microsoft Exchange Server computer is not available.  Either there
are network problems or the Microsoft Exchange Server computer is down
for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000 For more information, click  It also tells me the
log file is corrupt from this log message Event Type: Error
Event Source: MSExchangeIS
Event Category: General 
Event ID: 9518
Date:  05/05/2003
Time:  07:18:32
User:  N/A
Computer: OOH_LAG1
Error Log file is corrupt starting Storage Group
STORAGE GROUP on the Microsoft Exchange Information Store. 
<NULL>. For more information, click 
 I'm using Win2k sp2 and E2k sp2. I've checked KB and the problems I
saw there had to do with fresh e2k installation. Please I need help.

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