I have exchange 2000 running wit 80 users The pblm is one of my user is using arabic enable windows xp with arabic office 20000. Inbox ,sentitems every thing inside the pesonal folder was arabic. And now I changed the user to a english only pc windows 2000 prof with office 2000 engilsh But inbox sentitems etc inside personal folders are now showing with "?????" like this But I can receive emails, read email everything is ok but this "?? " Afzal