RE: email bounced for no apparent reason

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 13 Jan 2005 10:47:49 -0500

Is it possible that the recipient has a forward rule set that's out of date?

Check the originator's message to see to whom it was addressed including
BCC, CC, and To.  You'll need to check that mailbox sent items to see it.
If it only was sent to the recipient yet they got a bounce, check the
recipients mailbox rules and alternate recipient settings.  

One way for this to occur is if the recipient has a forward rule to a custom
recipient that has a new address.  


-----Original Message-----
From: A. M. Salim [mailto:msalim@xxxxxxxxxxxx] 
Sent: Thursday, January 13, 2005 10:24 AM
To: [ExchangeList]
Subject: [exchangelist] RE: email bounced for no apparent reason

Hi all,

> If I receive a report that one user sent an e-mail to another user, 
> but it was rejected for no such user, and then sent another and that 
> went fine, my first question is did you type the address correctly? 
> Next question: Can you send me a copy of the notice, and of the sent 
> message, which is sitting in your Sent box?

The message does exist in the Message Tracking log, however according to the
log the message was sent to another user (on some other mailserver!), yet
she got a bounce from a coworker's email who was probably cc:'d on the email
(the Message Tracker does not show cc: addresses I guess).

The error message as it appeared in the bounced email and reported by the
sender was as follows:

The e-mail account does not exist at the organization this message was sent
to.  Check the e-mail address, or contact the recipient directly to find out
the correct address.

> BTW, you should never be opening up and viewing the Exchange log 
> files. Use Message Tracking in ESM.

thanks for the tip, this is a useful tool!

best regards

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