RE: cannot connect outlook to exchange 2003?

  • From: "Lara, Greg" <GLara@xxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 17 Aug 2004 10:18:02 -0400

Interesting problem. This really sounds like a network issue. Outlook talks
to Exchange natively using RPCs, and it sounds like that's not working
correctly. Check out this KB article:;EN-US;830914

Greg Lara
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-----Original Message-----
From: Marcel Stangenberger [mailto:marcel.stangenberger@xxxxxx] 
Sent: Tuesday, August 17, 2004 6:56 AM
To: [ExchangeList]
Subject: [exchangelist] RE: cannot connect outlook to exchange 2003?

Hi all,

I reinstalled the exchange 2003 server and exchange. I know have it 
connected to the active directory. I created a testaccount on the server.

Login with imap works
Login with http works
Login using outlook 2003 configured for exchange fails.
Login using outlook 2000 configured for exchange fails.

When i configure outlook (2000 and 2003) for usage with exchange i fill 
out the required fields and click "check name" after that the mail 
configuration program simply stops responding. 
I also tried this on another machine and with another test account but i 
can't seem to get it working. 
When i do a netstat -an on the exchange server i do see a connection 
between the client and the server.

In the event viewer on the client the following appears : 

event ID 1002
description : 
Hanging application rundll32.exe, version 5.1.2600.0, hang module hungapp, 
version, hang address 0x00000000. 

event ID 1001
description :
Fault bucket 02096553. 

Has anyone seen this before and/or does anyone know how to resolve this?

DNS and WINS are working fine, i can find the server using NSLookup, ping 
and so on.



On Tue, May 11, 2004 at 06:42:28PM +0300, Javid Siddiqi wrote:
> Hellok,
> Name resolving is the issue of DNS please try to ping your exchange
> server with its host name and update your lmhosts file.I faced this
> problem several times, at last I used to create another user account on
> the client machine and configure it.I hope this is the final solution
> and will work with you too.Try to create another user account then try
> you will deffenitely get it
> Regards
> Javid Siddiqi
> Customer Support
> RTC Jeddah (K.S.A)
> Ph : 6513322,6518061
> -----Original Message-----
> From: Marcel Stangenberger [mailto:marcel.stangenberger@xxxxxx] 
> Sent: Wednesday, August 11, 2004 1:54 PM
> To: [ExchangeList]
> Subject: [exchangelist] cannot connect outlook to exchange 2003?
> Hi everybody,
> i have a windows 2003 server here running Exchange 2003 enterprise. 
> Everything seems in order on the server level, but whenever i try to 
> connect an outlook 2003 or outlook 2000 client to the server the client 
> crashes. The OWA is working and i can log in that way. The event viewer
> on 
> the workstation reports nothing wrong. The event viewer on the server 
> reports that i need to optimize the exchange memory. But nothing else.
> now i have checked multiple things. The information store is running and
> the stores are mounted and there is no smarthost filled in on the SMTP 
> connector (i found that that could cause this error (entry in google).
> the other odd thing is that when i open the "post" icon in the control 
> panel, fill in the proper exchange server and username for the exchange 
> profile and then click on "check name" the program also crashes.
> Does anyone know what is going on and how i can resolve this?
> Thanks in advance,
> Marcel

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