Good afternoon, Most people in this list are pretty experienced so I guess this is an easy question to answer. If I have an email box (let's say info@xxxxxxxxx ) and 4 people need to read and reply back to question since the load is very high, what would be the best way to accomplish this? If I use a shared mail box works fine. People can see incoming mails and reply back. Also other people can see it too but the major problem comes from the fact that replies stay in their own reply folder instead of shared box reply folder Thank you very much