Harondel, I was in a similar situation not too long ago... here is how I handled it. (I now have a BB Enterprise and Goodlink Server licenses, but this is how I handled it before those were in place) 1. Obviously, you do have some hesitations in completing the request, and for obvious reasons. - you do not want to have to support multiple devices without a 'central system' that can monitor the devices or push out updates. - Nor do you want to approve this for one user, because they WILL tell other BBerry users what you have done and then everyone will expect the same services. - Also, if a user replies from the BBerry device, the e-mail will appear from their BBerry e-mail address, and not their corporate e-mail address. This often confused customers and/or caused their e-mails to be triggered as spam by the recipient domain. Another thing that you have to spend time on troubleshooting. How I handled the issue 1. Called HR and asked them their opinion of forwarding company specific e-mails to external accounts/devices that are out of your control. - HR did not like that idea and immediately agreed that it is a risk to have unsupported devices receiving company specific e-mails. This was due to two reasons; 1. If the device is lost, most standard BBerry users do not lock their devices and data is easily readable and 2. If an employee is terminated, they have an 'archived' copy of e-mail available to them and is easily distributed to competitors or can be mis-used. 2. Spoke with my CIO and she stated - we do not have the manpower to support multiple devices without a central management console (in other words, no BBES). She put a stop to it. 3. I created a 'policy' that states Company specific e-mail is not to be relayed to third party devices without the written consent of the HR department. (Key here is to make sure HR is included on this decision.) 4. This allowed me to decline requests to forward e-mails to handheld devices, and allowed users to take it up with HR. Most often, employees do not like to fight much with HR. 5. Eventually, HR did allow me to forward mails to Director level and Higher employees for obvious reasons. - if this happens, you should do the following to setup forwarding: 1. Create a 'Contact' account in ADUC for the users BBerry address. I did this by creating an account called 'zzzUser Name' with the associated BBerry e-mail address. (The 'zzz' in front of the user's name prevented the employees name from showing up twice in the GAL - unless of course someone searched zzz first.) 2. Go to the users AD Account and check the option to Forward Mails To:, and select the appropriate 'zzz' account that you created. 3. Select the option to forward a copy of the e-mail and keep one locally on the server. Hope this helps you in your fight! Chris Wall -----Original Message----- From: Harondel J. Sibble [mailto:exchangelist@xxxxxxxxx] Sent: Thursday, December 22, 2005 2:22 AM To: [ExchangeList] Subject: [exchangelist] best way to deal with blackberries without BBES? http://www.MSExchange.org/ Got this request from one of our users in the Toronto office Hi Harondel, I would like to request that you set up a 'forwarding rule' on the exchange server that copies my email to my lap top and also redirects my e-mail to my blackberry. My blackberry address is ....... This end user has access to OWA and downloads her email via pop3 (sslified) from our exchange server. She is the only one of 60 or so staff members with a BB, so there is zero chance of putting in BBES. Should I just grant her request or is there a better way to do this? Ideally something that she can manage herself? I am getting pretty tired of managing people's BB's cause they are too lazy to RTFM (a few other clients). Also security policy does not allow her to setup her BB webmail account to download email from our exchange server. This is Ex2k3 enterprise btw. -- Harondel J. Sibble Sibble Computer Consulting Creating solutions for the small business and home computer user. help@xxxxxxxxx (use pgp keyid 0x3AD5C11D) http://www.pdscc.com (604) 739-3709 (voice/fax) (604) 686-2253 (pager) ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp ------------------------------------------------------ Visit TechGenix.com for more information about our other sites: http://www.techgenix.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: Chris.Wall@xxxxxxxxxxxxxxxxxxx To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Report abuse to info@xxxxxxxxxxxxxx