Thanks for these suggestions Mark. I'd recommend making numbers 4 and 5 numbers 1 and 2. The Microsoft Knowledge Base should be the first visit for any problem as far as I'm concerned. To come to a list like this without having done some homework and troubleshooting is lazy and rude, to my way of thinking. If a person can't say, "I've tried this and this already, and looked up the error code on the MS KB, but..." then they should be politely told to look around before asking others to use valuable time to do their homework for them. Don't get me wrong - I like helping people whenever possible, and often have to ask for help myself. But I never do so unless I've exhausted my resources (which, with the MS KB and Google, are vast). Final comment: a lot of people are shoved into roles they're not prepared to inhabit, such as an office manager being told they have to administer a complex mail system like Exchange (believe me, I've seen this a lot). To simply shoot someone down because they don't appear to know what they're doing is wrong. Rants help nobody. A quick message with "Check out: http://support.microsoft.com" will get the message across. Greg Lara ---------------------------------------------------------------------------- --------------------------- This e-mail message may contain privileged, confidential and/or proprietary information intended only for the person(s) named. If you are not the intended recipient, please destroy this message, and any attachments, and notify the sender by return e-mail. If you are not the intended recipient(s), or the employee or agent responsible for delivering the message to the intended recipient(s), you are hereby notified that any dissemination, disclosure or copying of this communication is strictly prohibited. ---------------------------------------------------------------------------- --------------------------- -----Original Message----- From: Mark Fugatt [mailto:mark@xxxxxxxxx] Sent: Saturday, July 17, 2004 4:39 PM To: [ExchangeList] Subject: [exchangelist] Welcome Newcomers http://www.MSExchange.org/ Well, as a follow-up to my last post, John Oligario made a great suggestion, posting something that would help newcomers with posting questions.