RE: Welcome Newcomers

  • From: "Senty" <Senty@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 19 Jul 2004 18:38:11 +0700

It was good to hear your views for the newbies on the list. I do agree
as this is just also another mean of help to the IT Community.Though I
am not a Active member of the list but I do keep a watch and read it

Hopefully it will improve the skills of newbies and will help all of us
to learn more. 

VP-Network Operations

-----Original Message-----
From: Mark Fugatt [mailto:mark@xxxxxxxxx] 
Sent: Sunday, July 18, 2004 3:39 AM
To: [ExchangeList]
Subject: [exchangelist] Welcome Newcomers

Well, as a follow-up to my last post, John Oligario made a great
suggestion, posting something that would help newcomers with posting

Firstly, these are not "rules" they are tips, I don't want to be a
member of a list that has rules, we are all professionals and as such
don't need to be treated like children, the other point I would like to
make is I don't run the list and therefore have no say how the list is

So, here are a few tips (not in any particular order):

1. When posting make sure you include the version of Exchange your
running, this list covers all versions, also make sure you mention the
version of Outlook your running (Outlook 2000, Outlook XP, Outlook 2003,
Express) if you have a client issue.
2. Detail as much as you can about the problem your having, i.e error
messages, Application Log errors (inc. Event Id), if you have an install
issue with E2K or E2K3 looking through the Exchange Setup Progress Log
file on the root of the C:\ and mention any errors that may appear is
really helpful. 3. If the problem has recently started, try and think
about what has changed that could shed some light on the problem (i.e
you just applied an Exchange or a Windows hotfix, you just installed a
third-party app, a new piece of hardware was just added, your kids came
in the office over the weekend and played on your machine for a bit :-)
) 4. Try and search the Microsoft Knowledge Base for the error your
5. Google is your friend ( and
(, is a great site to lookup
info as well. 6. Don't be afraid to post your questions, but be prepared
for the answers, and take some of them with a grain of salt, don't hold
vendettas against people. 7. If one of the answers helps fix the
problem, a quick post back to the group saying "Thanks xxxx, that fixed
it.", by doing this everyone learns what helped. 8. Try and answer a few
questions if you can, you will enjoy it, and it helps build team spirit.
9. Take a look at this link,
look at the section about Blogs, there are some excellent Exchange blogs
and RSS feeds available and I strongly recommend people look at them.
10. Try and indicate what you have tried to fix the problem, i.e. "I
tried KB123456 and that did not fix it" 11. This one is from personal
experience, if you screwed something up, don't be afraid to say so, I
have spent more time trying to troubleshoot problems and then have the
admin say "oh, yesterday I used ADSIEdit and changed the permissions on
the Public Folder Container and ....." 12. Don't be upset if your
question does not get answered, trying posting it again, but maybe work
it a little different, it could be that people just did not understand
the question, here is a great article about getting questions answered
13. Don't make personal attacks on people, that does not help anyone.
14. The list is multi-cultural, so keep that in mind, what you might not
find to be offensive others might, so on the flip side consider that the
poster more than likely does not know what you may consider to be
offensive. 15. Try to avoid emailing list members directly, your
depriving other list members the opportunity to learn or contribute, and
the person you email may not have the time to answer your question or
may not know the answer.

This is a community, and a damn good one at that, but like any community
there are going to be times when people disagree but life goes on,
communities grow and with them the people in the community grow (in this
case, their knowledge level grows), I am a trainer by trade and
therefore I enjoy watching peoples knowledge grow, and am a little more
tolerant to the types of questions that get asked.

I am sure others can think of other tips that will help, but I want to
see the list grow and I want to continue to learn from the list, and I
also want to continue making friends with the list members.

Boys, that's probably the longest post I have ever written.


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