RE: Update: OMA Woes!

  • From: Chris Maciejewski <cmaciejewski@xxxxxxxxxxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 13 Jan 2004 09:19:28 +1100

I have followed the following KB's at Microsoft;

311830 - XCCC: Error Message: Synchronization Failed Due to an Error on the 
Server. Try Again. HTTP_500

323077 - XCCC: Server ActiveSync Fails with HTTP_500 If SSL Is Enabled on 
Exchange Server Virtual Directory

330461 - HOW TO: Troubleshoot Server ActiveSync

330463 - XCCC: How to Troubleshoot Server ActiveSync HTTP Error Codes


The one I mentioned in my last email about the AppPool is;

829167 - HTTP 500 - Internal Server Error" Error Message When You Use Outlook 
Web Access to Connect to Your Microsoft Exchange Server 2003 Mailbox


Thanks,
Chris





From: Mulnick, Al
Sent: Tue 13/01/2004 9:09 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Update: OMA Woes!


http://www.MSExchange.org/

Which KB?

And did this stop working when you changed app pools?




From: Chris Maciejewski [mailto:cmaciejewski@xxxxxxxxxxxxxxxxxxxxxxxxx] 
Sent: Monday, January 12, 2004 4:53 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Update: OMA Woes!


http://www.MSExchange.org/

Al,

I'm very certain nothing else changed in the VS. I also followed a MS KB 
article on making sure that none of the virtual directories in IIS Manager were 
under the DefaultAppPool. A couple of them were and so I changed them!

We have 2 HP iPAQ 4100's. Both of them produce the same errors.

Thanks,
Chris




From: Mulnick, Al
Sent: Tue 13/01/2004 8:42 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Update: OMA Woes!


http://www.MSExchange.org/

Did something else change with the original VS?  How many PDA's had the problem 
and what type were they?

Al




From: Chris Maciejewski [mailto:cmaciejewski@xxxxxxxxxxxxxxxxxxxxxxxxx] 
Sent: Monday, January 12, 2004 4:31 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Update: OMA Woes!


http://www.MSExchange.org/

I Changed the VS thinking that I had screwed up permissions somewhere. Creating 
another VS seems to set up with the original defaults. Its with the new VS that 
I'm getting the 405 error.

I still have the Old VS. If I enable that one, and disable my new VS, I do 
still get the 500 error.

I really don't know why all these problems started at the original VS. We had 
the ActiveSync working with the PDAs, but it suddenly stopped!

Chris



From: Mulnick, Al
Sent: Tue 13/01/2004 1:57 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Update: OMA Woes!


http://www.MSExchange.org/

Your original issue was a 500 error.  Now you're getting lower numerically to 
405.  Perhaps that's progress? :)

Seriously, why did you change the VS?  What was the logic path that led you 
down that path as part of the troubleshooting? Maybe that will help bring us up 
to speed and help out a little more.








From: Chris Maciejewski [mailto:cmaciejewski@xxxxxxxxxxxxxxxxxxxxxxxxx] 
Sent: Monday, January 12, 2004 5:44 AM
To: [ExchangeList]
Subject: [exchangelist] Update: OMA Woes!


http://www.MSExchange.org/

Ok,

Disabled the Exchange Virtual Server in the system manager, and created a new 
one, with same settings. Now the PDA gives me HTTP_405, which according to 
Microsoft is "Verb not allowed"

Am i gettIng any better? 




From: Chris Maciejewski
Sent: Mon 12/01/2004 8:37 PM
To: [ExchangeList]
Subject: [exchangelist] RE: OMA Woes!


http://www.MSExchange.org/

I turned on verbose logging to see what's going on, this is what I get; in case 
anyone is interested!


=-= Build 13100 =-=
=-= No XIP Information Available =-=
naomi
=-=- [12/1/2004 9:29:34.0] -=-=
=-=-=-= Client Request =-=-=-=
OPTIONS 
Microsoft-Server-ActiveSync?User=lburn&DeviceId=73040F051407036178000050BF1977E0&DeviceType=PocketPC
Accept-Language: en-us
-=-=-=- Start of Body -=-=-=-

=-=- [12/1/2004 9:29:34.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Date: Mon, 12 Jan 2004 09:32:03 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Length: 0
Public: OPTIONS, POST
Allow: OPTIONS
MS-Server-ActiveSync: 2.0.3274.0
MS-ASProtocolVersions: 1.0,2.0

=-=- [12/1/2004 9:29:34.0] -=-=
=-=-=-= Client Request =-=-=-=
POST 
Microsoft-Server-ActiveSync?User=lburn&DeviceId=73040F051407036178000050BF1977E0&DeviceType=PocketPC&Cmd=GetHierarchy
Accept-Language: en-us
-=-=-=- Start of Body -=-=-=-

=-=- [12/1/2004 9:29:34.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Connection: close
Date: Mon, 12 Jan 2004 09:32:03 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Length: 0
MS-Server-ActiveSync: 2.0.3274.0




From: Chris Maciejewski
Sent: Mon 12/01/2004 8:34 PM
To: [ExchangeList]
Subject: [exchangelist] OMA Woes!


http://www.MSExchange.org/

Hi all,

Got a PDA running Pocket PC 2003. Trying to ActiveSync directly to our Exchange 
2003 Server.
I get a HTTP_500 Synchronisation failed because of a server error.

I have tried the Microsoft Articles that suggest;

Re-enabled Kerberos or Windows Integrated Authentication
(Kerberos using cscript adsutil.vbs set w3svc/NTAuthenticationProviders)

Ensuring SSL is disabled

I cant try Disabling DevTools because we aren't running Mobile Info Server. 
Just Exchange 2003


Can anyone shed any light? One minute it was working, the next minute it 
wasn't. I don't recall actually making any substantial changes, if any changes 
at all, to our Exchange server.

Thanks,
Chris

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Catholic Education Office
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