Re: The Administrator Certificate Template could not be loaded. Element not found.

  • From: Danny <nocmonkey@xxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 22 Jun 2005 09:54:09 -0400

On 6/21/05, Donavon Yelton <dyelton@xxxxxxxxxxxxxxxxxxxx> wrote:
> I have two domain controllers.  Our primary is Windows 2003SP1 and the other
> is Windows 2000SP4.  All primary roles, FSMO, etc. are on the 2003 DC.  Our
> Enterprise CA is on our Exchange 2003SP1 server running Windows 2003SP1.  My
> problem is that I'm now logging event ID 77 warnings from CertSvc in the
> event log.  Here is an example: 
> " The "Windows default" Policy Module logged the following warning: The
> Administrator Certificate Template could not be loaded. Element not found.
> 0x80070490 (WIN32: 1168). " 
> Microsoft has a KB article but has no information on this other than the
> error itself: 
> I'm at a loss of what to do as there seems to be little to no information on
> the web on how to remedy this problem.  If I open up the the CA MMC on the
> CA server it shows my primary domain controller as failing to obtain a
> certificate.  Reason given is "The requested certificate template is not
> supported by this CA.  0x80094800(-2146875392)."  This is causing (I'm
> assuming) a problem where the Exchange server can no longer obtain
> information from the DC and prevents users from opening their exchange
> account.  If I manually request an Administrative certificate on the DC it
> tells me that my certificate request was denied.  Any help would be
> appreciated. 

If you don't have any luck here, and the MSKB is useless, I would call
Microsoft Product Support Services.  Please post your solution when

CPDE - Certified Petroleum Distribution Engineer
CCBC - Certified Canadian Beer Consumer

Other related posts: