RE: Sybari antigen
- From: Tom Kern <tpkern@xxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Thu, 16 Feb 2006 20:20:39 -0500
That worked!
Thanks a lot!
I never got that email from Sybari though.
If it wasn't for this list, I'd be screwed.
Wonder why i never got it or couldn't find anything on the website?
Thanks again!
On 2/16/06, Martin Blackstone <MBlackstone@xxxxxxxxxxxxxxxxxx> wrote:
>
> http://www.MSExchange.org/ <http://www.msexchange.org/>
> Here is the official word:
>
> -----Original Message-----
> From: Sybari Updates [mailto:sybari_updates@xxxxxxxxxx]
> Sent: Thursday, February 16, 2006 3:54 PM
> Subject: Kaspersky Engine Issue
>
> We would like to inform all Antigen users that we have received reports of
> problems with a Kaspersky Engine Update released this morning.
>
> The issue reported results in some or all of the following symptoms:
>
> - slow or stagnant mail flow
>
> - a slow or unresponsive Sybari /Antigen client
>
> - time-out errors
>
> We have posted a new Kaspersky engine (Update: 2006021611) and we would
> like each customer to attempt to update the engine through the Sybari
> /Antigen client under Scanner Updates.
>
> If the client is unresponsive, please manually stop the Antigen / IIS /
> Exchange Services which may take a few moments. Open the Sybari /Antigen
> client and then disable Kaspersky. This can be done via the Sybari /Antigen
> client, SET UP -> ANTIVIRUS JOB. Highlight each scan job up top one at a
> time and uncheck Kaspersky.
>
> Once this is done, re-start the Antigen service and via the Sybari
> /Antigen client, under Scanner Updates, use the "update now" button for the
> Kaspersky engine.
>
> Once the new update version is in place, you can re-enable the Kaspersky
> engine.
>
> If you are unable to utilize the update process in the Antigen Product,
> you can manually update the engine using the following steps:
>
> · Download the latest Kaspersky_engine.exe from the Antigen Update
> Website: http://www.sybari.com/scan_engine_updates/intel/kaspersky/
>
> · Navigate to the Engine Folder for the particular product (ex. C:\program
> files\sybari software\antigen for exchange )
>
> · In the Kaspersky Engine Folder: if the following folder exists
> (KasperskyEngineNew) the following can be done to update to the latest
> engine.
>
> -Stop the Antigen / IIS / Exchange Services (Make sure that in
> the Task Manager all Antigen Processes are no longer listed).
>
> -Rename KasperskyEngine folder to KasperskyEngine_bak
>
> -Create a new KasperskyEngine Folder , extract the
> Kaspersky_Engine.exe file into the KasperskyEngine Folder.
>
> -Make sure that if KasperskyEngineNew exists to delete it.
>
> -Restart Antigen / IIS / Exchange Services.
>
> We apologize about any inconveniences this may have caused and we will
> provide you any further details as they become available.
>
> ------------------------------
> *From:* Tom Kern [mailto:tpkern@xxxxxxxxx]
> *Sent:* Thursday, February 16, 2006 1:48 PM
> *To:* [ExchangeList]
> *Subject:* [exchangelist] Sybari antigen
>
>
> http://www.MSExchange.org/ <http://www.msexchange.org/> Has anyone had any
> issues with Sybari Antigen for Exchange 7.5?
>
> I have 2 bridgehead servers that have "Messages awaiting directory lookup"
> queue constantly building up.
> My GC's are fine with no errors.
> I do have less than the 4:1 ratio MS recommends(more like 8:1).
> However I've never had issues.
>
> The app logs on the bridgeheads log nothing even with diag logging turned
> up.
> A reboot doesn't help either.
>
> The only thing that helped was disabling Antigen(and no, I don't scan the
> M: drive, or log files or inetpub,etc).
>
>
> Was wondering if anyone else knew of an issue with Sybari and Exchange 2k
> post sp3 rollup.
>
> Thanks alot
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