Stored mail that causes information store to crash on access

  • From: "Rodney Harris" <Harris@xxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 8 Jan 2002 15:33:35 -0600

I have a user mailbox that has at least one e-mail in it that causes the 
information store to crash each time it is accessed.  I am thinking about 
disabling Groupshield for exchange and retrying to select and delete it but 
will have to wait till after hours.  This has caused the information store to 
crash when trying to back up this particular mailbox, when I have tried 
scanning the information store using Groupshield, and when trying to manually 
delete the piece of mail.  Has anyone else had this problem?  And, is there 
another way to delete the mail without selecting it in Outlook to delete it?

More info:  We are running Exchange 2000, McAfee Groupshield, and McAfee 
Netshield on the server.  The client is Outlook 2000.  The one e-mail that I 
know of and is in question has an attachment.



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