RE: Problem User Account[Scanned]

From: "Simon Bound" <simon.bound@xxxxxxxxxxxxxxxxxxxx>
To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
Date: Thu, 3 Jun 2004 15:20:34 +0100
Possible DNS problem perhaps at the remote end ?

-----Original Message-----
From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx]
Sent: Thursday, June 03, 2004 2:34 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Problem User Account[Scanned]


http://www.MSExchange.org/

Hangs?  For how long?  Sounds like he may have a corrupted message or 
something, but....
 
What happens if you use a different version of Outlook?  

  _____  

From: Eric Lanyon [mailto:ELanyon@xxxxxxx] 
Sent: Wednesday, June 02, 2004 2:50 PM
To: [ExchangeList]
Subject: [exchangelist] Problem User Account


http://www.MSExchange.org/


I am running Exchange 2000 and Outlook XP.  The problem user is located at a 
site connected via frame relay connection to the corporate office.  When he 
logs onto the network via his laptop and attempts to open his email (which is 
on the remote Exchange box) Outlook hangs.  If I login as him on our Citrix 
machine, Outlook (Office SP2 installed) behaves identically as his laptop.  If 
I access his mailbox via OWA, it's fine.  I can login as a different user that 
resides on the same server as the problem account and experience no problems.  
No other users are reporting problems on that server.  His mailbox is about 
122MB.  On the Citrix server I have deleted his profile and Outlook profiles to 
no avail.  When he is on the local LAN everything is fine, though he did have 
this problem before when he was at the remote location; then it magically 
clears.  His inbox has at most 100 emails; he keeps it fairly clean.  I've 
looked at the Event Viewer logs on the remote server and nothing jumps out at 
me.  I've done a ping test with several dozen pings; all come back normal.   I 
was thinking of moving the mailbox from the remote server to my server then 
back to the remote server.  Only thing I can come up with....

 

Does anyone have any suggestions I can try?

 

 

TIA,

 

eric

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RE: Problem User Account[Scanned]

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