RE: Problem User Account

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 3 Jun 2004 09:34:24 -0400

Hangs?  For how long?  Sounds like he may have a corrupted message or
something, but....
What happens if you use a different version of Outlook?  


From: Eric Lanyon [mailto:ELanyon@xxxxxxx] 
Sent: Wednesday, June 02, 2004 2:50 PM
To: [ExchangeList]
Subject: [exchangelist] Problem User Account

I am running Exchange 2000 and Outlook XP.  The problem user is located at a
site connected via frame relay connection to the corporate office.  When he
logs onto the network via his laptop and attempts to open his email (which
is on the remote Exchange box) Outlook hangs.  If I login as him on our
Citrix machine, Outlook (Office SP2 installed) behaves identically as his
laptop.  If I access his mailbox via OWA, it's fine.  I can login as a
different user that resides on the same server as the problem account and
experience no problems.  No other users are reporting problems on that
server.  His mailbox is about 122MB.  On the Citrix server I have deleted
his profile and Outlook profiles to no avail.  When he is on the local LAN
everything is fine, though he did have this problem before when he was at
the remote location; then it magically clears.  His inbox has at most 100
emails; he keeps it fairly clean.  I've looked at the Event Viewer logs on
the remote server and nothing jumps out at me.  I've done a ping test with
several dozen pings; all come back normal.   I was thinking of moving the
mailbox from the remote server to my server then back to the remote server.
Only thing I can come up with....


Does anyone have any suggestions I can try?






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