We had a similar issue with a certain few people not being able to get attachments from us, but if we sent them to other users at that company, they got them fine. Come to find out, the users that could not receive attachments were defined as contacts in our Global Address List, and we had the setting checked to Always Send in Rich Text. Even though we had tried changing the format when sending the message, it was always overridden by this and once we turned it off, they got everything we sent them. So check if they are defined to an address list somewhere, and if they have the Rich Text Setting turned on. -----Original Message----- From: Denise Dorrance [mailto:denisedorrance@xxxxxxxxxxx] Sent: Friday, March 28, 2003 8:23 AM To: [ExchangeList] Subject: [exchangelist] Please help - been going on for way too long http://www.MSExchange.org/ Hi All - The president of my company has been sending out emails to the CEO's of the company. The emails contain attachments written with Word 97, Word XP (different versions). The people on the other end say that there aren't any documents attached?? The people at the other end have four different email accounts from four different isp's. Any insight would be appreciated. I have put this issue out here before but we are still having issues. Also, I've tried plain text, right text and html for sending options. Seabass _________________________________________________________________ Add photos to your messages with MSN 8. Get 2 months FREE*. http://join.msn.com/?page=features/featuredemail Free Anti-Spam Download: Try Multi-layered, Accurate Spam Filtering with SurfControl E-mail Filter http://www.surfcontrol.com/go/zmsexdl1 ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: j.ohl@xxxxxxxxxxx To unsubscribe send a blank email to leave-exchangelist-1288039L@xxxxxxxxxxxxx ##################################################################################### Attention: The information contained in this message and or attachments is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any system and destroy any copies. #####################################################################################