Re: Outlook question

  • From: Danny <nocmonkey@xxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 20 Sep 2004 15:25:00 -0400

If you cannot ping by IP, you can rule out DNS at this point. You will
want to concentrate on routing (are they in the same subnet?) and
firewalls blocking traffic.

If you are using DHCP, verify the new client is receiving the same IP
and DNS information as the rest of the clients. Run ipconfig /all from
a CMD window on a functional and non-functional computer and compare
the two, better yet, post it here.


----- Original Message -----
From: Joel Parker <jparker@xxxxxxxxxxxxxxx>
Date: Mon, 20 Sep 2004 14:10:46 -0500
Subject: [exchangelist] Outlook question
To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
When I setup a new Outlook client they are unable to connect to the
external Pop3 mail server. I get the message that outlook could not
find server. However, all of my existing outlook clients are working.
This only happens on new computers as I bring them online.
I am able to surf to the web interface of this mail server with no
problems. I am not able to ping from the new setup either by ip or
I thought it might be DNS problem but why do the others work? I
thought is might be ISA problem but again why do the pre-existing
Any suggestions on where to start looking for problem? 
Outlook client - 2000 or 2002 
Exchange 2000 
ISA 2000 
Windows 2000 Server 
Pop3 is Ipswitch 
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