Good morning Exchange list Environment: NT 4.0, Exchange 5.5 sp, Outlook 97. We have 4 servers, 3 are what we call message stores (no IMS), and one "routing hub" that has our IMS installed with @ 6 mailboxes. Problem: We have a client who is attached to 2 executives mail boxes, she "user" permissions on the Exchange server mail box . When in her Outlook client, she opens a message from the exec's Inbox and replies or forwards the message. The message gets placed in the Outbox and stays there even after the message has been delivered to the recipients. This recipients can be a in person in house or a person out side the firewall. We have dozens of people who do this without getting the message stuck in the Outbox so we are assuming it is only her Outlook client. I checked the Delegates tab under Tool/Options, and she is listed and has "Inbox = Custom, Contacts = Custom, Notes = Editor, Journal = Editor". The other puzzling thing is if I log on to my mail box and go to the Delegates tab, I cannot select "Custom" as a permission. We have re-created her mail and Network profile and rebuilt her machine with no change to the problem. She would like to be able to log off her mail box without getting the caution about "You sill have mail in your Outbox....." Two questions. 1. Has any got a clue as to why these messages are stuck in the Outbox?? 2. Not as important as the first, but where the heck did she find the "Custom" permissions??? I believe this should have no affect because she has permission at the server level. Thank in advance for your help. Have a Great Day Mike Michael Dufour E-mail Administrator CSC MER15-1206 Phone (603) 885-3704 Fax (603) 885-2722 Email: michael.p.dufour@xxxxxxxxxxxxxx Thought for the Day...... Why do they put braille on the number pads of drive- through bank machines?