Good idea about logging into another computer and configuring Outlook. That way I will know whether or not it is the users profile before giving him the news that he will have to redo his settings. John T eServices For You > -----Original Message----- > From: Bruce J. Rose [mailto:brose@xxxxxxxxxxx] > Sent: Thursday, August 18, 2005 6:23 AM > To: [ExchangeList] > Subject: [exchangelist] RE: Outlook 2003 error, mail box is full (but is not) > > http://www.MSExchange.org/ > > Maybe something in his windows profile, can you delete his\her profile > and login and create new profile. Or try to have the user logon to > another PC and setup his\her email on the different PC to see if you > still get the problem, if not then something in his profile I would bet. > > Thanks Bruce Rose > > -----Original Message----- > From: John Tolmachoff (Lists) [mailto:johnlist@xxxxxxxxxxxxxxxxxxx] > Sent: Wednesday, August 17, 2005 9:54 PM > To: [ExchangeList] > Subject: [exchangelist] Outlook 2003 error, mail box is full (but is > not) > > http://www.MSExchange.org/ > > OK, I have one that is stumping me. > > I have a client that has about 15 users on Office 2003 and about 35 > users on > Office XP. All are set up as Exchange clients. All have current service > packs for office. Exchange 2000 standard on Windows 2000 Server. > > One and only one user on Outlook 2003 started having an odd problem this > morning. He can send out e-mail through Outlook fine, but he is not > receiving any while Outlook is in Cache mode or if hitting Send/Receive > button. If I log in as him and turn off cache mode, it works fine. But > as > soon as I hit the send/receive button to test, it pops up with the > error. > > The error is "Task 'Microsoft Exchange Server - Sending' reported error > (0x8004060C) : 'The message store has reached its maximum size. To > reduce > the amount of data in this message store, select some items that you no > longer need, and permanently (SHIFT + DEL) delete them.'" > > Well I have thoroughly reviewed both the server, all mail boxes, his > mail > box, has OST file, and everything else I can think of and there is no > mail > box size problem, in fact his mail box is now only about 5 MB. > > Researching the only things I have found are KB894795 and KB897247. I > did > call MS PSS and got the hot fix, but I am reluctant to install it as it > has > a part to be installed on the server as well, and this is Exchange 2000 > and > only one user is having this problem, so my gut feeling is this will not > work. I have also read KB327378 but again only one user is having this > problem. > > I tried deleting the mail profile and creating a new one, and same > problem. > I tried renaming \D&S\username\Local Settings\Application > Settings\Microsoft\Outlook to Outlook_Old and creating a new one, and > same > problem. > > I logged on as me and configured Outlook and I had no problem, even > hitting > the send\receive button. > > So, any ideas or suggestions? Should I try the hot fix and steps in > KB327378? Should I rename the users D&S folder and log in to create a > new > one? > > John T > eServices For You > > > > > ------------------------------------------------------ > List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist > Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp > ------------------------------------------------------ > Visit TechGenix.com for more information about our other sites: > http://www.techgenix.com > ------------------------------------------------------ > You are currently subscribed to this MSEXchange.org Discussion List as: > brose@xxxxxxxxxxx > To unsubscribe visit > http://www.webelists.com/cgi/lyris.pl?enter=exchangelist > Report abuse to listadmin@xxxxxxxxxxxxxx > > ------------------------------------------------------ > List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist > Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp > ------------------------------------------------------ > Visit TechGenix.com for more information about our other sites: > http://www.techgenix.com > ------------------------------------------------------ > You are currently subscribed to this MSEXchange.org Discussion List as: > johnlist@xxxxxxxxxxxxxxxxxxx > To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist > Report abuse to listadmin@xxxxxxxxxxxxxx