RE: Outlook 2003 error, mail box is full (but is not)
- From: "John Tolmachoff \(Lists\)" <johnlist@xxxxxxxxxxxxxxxxxxx>
- To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
- Date: Thu, 18 Aug 2005 08:59:36 -0700
Good idea about logging into another computer and configuring Outlook. That
way I will know whether or not it is the users profile before giving him the
news that he will have to redo his settings.
John T
eServices For You
> -----Original Message-----
> From: Bruce J. Rose [mailto:brose@xxxxxxxxxxx]
> Sent: Thursday, August 18, 2005 6:23 AM
> To: [ExchangeList]
> Subject: [exchangelist] RE: Outlook 2003 error, mail box is full (but is
not)
>
> http://www.MSExchange.org/
>
> Maybe something in his windows profile, can you delete his\her profile
> and login and create new profile. Or try to have the user logon to
> another PC and setup his\her email on the different PC to see if you
> still get the problem, if not then something in his profile I would bet.
>
> Thanks Bruce Rose
>
> -----Original Message-----
> From: John Tolmachoff (Lists) [mailto:johnlist@xxxxxxxxxxxxxxxxxxx]
> Sent: Wednesday, August 17, 2005 9:54 PM
> To: [ExchangeList]
> Subject: [exchangelist] Outlook 2003 error, mail box is full (but is
> not)
>
> http://www.MSExchange.org/
>
> OK, I have one that is stumping me.
>
> I have a client that has about 15 users on Office 2003 and about 35
> users on
> Office XP. All are set up as Exchange clients. All have current service
> packs for office. Exchange 2000 standard on Windows 2000 Server.
>
> One and only one user on Outlook 2003 started having an odd problem this
> morning. He can send out e-mail through Outlook fine, but he is not
> receiving any while Outlook is in Cache mode or if hitting Send/Receive
> button. If I log in as him and turn off cache mode, it works fine. But
> as
> soon as I hit the send/receive button to test, it pops up with the
> error.
>
> The error is "Task 'Microsoft Exchange Server - Sending' reported error
> (0x8004060C) : 'The message store has reached its maximum size. To
> reduce
> the amount of data in this message store, select some items that you no
> longer need, and permanently (SHIFT + DEL) delete them.'"
>
> Well I have thoroughly reviewed both the server, all mail boxes, his
> mail
> box, has OST file, and everything else I can think of and there is no
> mail
> box size problem, in fact his mail box is now only about 5 MB.
>
> Researching the only things I have found are KB894795 and KB897247. I
> did
> call MS PSS and got the hot fix, but I am reluctant to install it as it
> has
> a part to be installed on the server as well, and this is Exchange 2000
> and
> only one user is having this problem, so my gut feeling is this will not
> work. I have also read KB327378 but again only one user is having this
> problem.
>
> I tried deleting the mail profile and creating a new one, and same
> problem.
> I tried renaming \D&S\username\Local Settings\Application
> Settings\Microsoft\Outlook to Outlook_Old and creating a new one, and
> same
> problem.
>
> I logged on as me and configured Outlook and I had no problem, even
> hitting
> the send\receive button.
>
> So, any ideas or suggestions? Should I try the hot fix and steps in
> KB327378? Should I rename the users D&S folder and log in to create a
> new
> one?
>
> John T
> eServices For You
>
>
>
>
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