Outlook 2003 error, mail box is full (but is not)

  • From: "John Tolmachoff \(Lists\)" <johnlist@xxxxxxxxxxxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 17 Aug 2005 18:53:51 -0700

OK, I have one that is stumping me.

I have a client that has about 15 users on Office 2003 and about 35 users on
Office XP. All are set up as Exchange clients. All have current service
packs for office. Exchange 2000 standard on Windows 2000 Server. 

One and only one user on Outlook 2003 started having an odd problem this
morning. He can send out e-mail through Outlook fine, but he is not
receiving any while Outlook is in Cache mode or if hitting Send/Receive
button. If I log in as him and turn off cache mode, it works fine. But as
soon as I hit the send/receive button to test, it pops up with the error.

The error is "Task 'Microsoft Exchange Server - Sending' reported error
(0x8004060C) : 'The message store has reached its maximum size. To reduce
the amount of data in this message store, select some items that you no
longer need, and permanently (SHIFT + DEL) delete them.'"

Well I have thoroughly reviewed both the server, all mail boxes, his mail
box, has OST file, and everything else I can think of and there is no mail
box size problem, in fact his mail box is now only about 5 MB. 

Researching the only things I have found are KB894795 and KB897247. I did
call MS PSS and got the hot fix, but I am reluctant to install it as it has
a part to be installed on the server as well, and this is Exchange 2000 and
only one user is having this problem, so my gut feeling is this will not
work. I have also read KB327378 but again only one user is having this

I tried deleting the mail profile and creating a new one, and same problem.
I tried renaming \D&S\username\Local Settings\Application
Settings\Microsoft\Outlook to Outlook_Old and creating a new one, and same

I logged on as me and configured Outlook and I had no problem, even hitting
the send\receive button.

So, any ideas or suggestions? Should I try the hot fix and steps in
KB327378? Should I rename the users D&S folder and log in to create a new

John T
eServices For You

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