RE: Outlook 2002 Problems
- From: "Knutsen, Vicki" <vickik@xxxxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Fri, 26 Mar 2004 09:26:05 -0800
Outlook stops responding totally if he leaves it alone
the operating system is WinXP and it's Outlook 2002
He does have Norton Antivirus Corporate Edition
He is not in the office but I will have him try a different mouse to make
sure that is not the issue - thanks for the reminder to check the most simple
things - sometimes I make it more difficult than it really is
Vicki
-----Original Message-----
From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx]
Sent: Friday, March 26, 2004 9:03 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems
http://www.MSExchange.org/
What happens if he leaves the frozen outlook alone? Does it ever
come back?
Any anti-virus? Have you checked drivers? A bouncing mouse sounds
more like a driver/hardware issue than an Outlook issue.
What's the OS and Outlook version?
_____
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Friday, March 26, 2004 10:03 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems
http://www.MSExchange.org/
He is sometimes using a wireless network when this happens so it
makes sense that it will be somewhat slower
and I have informed him of that - he understands that part of it -
- but the issues he reports - are not just slowness - the cursor
seems to be jumping around to odd locations periodically and Outlook freezes
up on him frequently - to the degree he has to shut it down completely and
sometimes loses the emails he is working on.
Vicki
-----Original Message-----
From: Stephen Hartley [mailto:support@xxxxxxxxxxxxxxxxx]
Sent: Friday, March 26, 2004 4:26 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems
http://www.MSExchange.org/
Following on with MF's suggestions, it is likely a slow
network link. Have you included your Exchange IP address in your DNS lookup?
Fixed your NIC speed (probably 100Mbps, Full Duplex - on all machines).
What is your CPU monitor telling you when you get the
problem? If at 100%, what is using the resources. What is your networking
performance monitor telling you? (Both available in Task Manager in XP)
Stephen
-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx]
Sent: Friday, March 26, 2004 9:55 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems
http://www.MSExchange.org/
Would any instant messaging piece (like MSN or AOL instant
messenger) blow up how Outlook works? He probably has AOL instant messenger
on most of the time.
Vicki
-----Original Message-----
From: Mark Fugatt [mailto:mark@xxxxxxxxx]
Sent: Thursday, March 25, 2004 11:04 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems
http://www.MSExchange.org/
The users profile on the laptop.
Was the IM checkbox checked?, did clearing it help
the issue?
<big snip>
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