Re: OWA problem

  • From: "Zoran" <zmarjanovic@xxxxxxxx>
  • To: exchangelist@xxxxxxxxxxxxx
  • Date: Thu, 22 Jan 2004 01:50:36 -0700

Hi Huseyin,

the error sign on exchadmin is there because IIS starts before exchange's
services. It is nothing to worry about, and to correct it just restart
your IIS.
If OWA is freezing in loading proces, that means your Exchweb subfolder is
ok, as it contains images and texts that provide you with OWA interface.
The problem is definitely with exchange or public subfolder. Exchadmin is
for administering exchange over http, and you probably don't need it, so
leave auth for it on Integrated.

Step 1: Verify Exchange Virtual Directory Settings
1.      Start Exchange System Manager. To do this, click Start, point to
Programs, point to Microsoft Exchange, and then click System Manager.
2.      Expand Servers, expand ServerName, expand Protocols, expand HTTP, and
then expand Exchange Virtual Server.
3.      Under Exchange Virtual Server, right-click the Exchange virtual
directory, and then click Properties.
4.      Click the Access tab, and then click Authentication. 
5.      Click to select the Basic authentication check box, if it is not
already selected.
6.      In the Default domain box, type \ (the backslash character), if it is
not already present.
7.      Click OK, click OK again, and then quit the Exchange System Manager
snap-in.
Step 2: Verify Default Web Site Properties
1.      Expand Default Web Site, right-click the Exchange virtual directory,
and then click Properties.
2.      On the Virtual Directory tab, verify that the Local Path box points to
the M drive, and then make a note of the path.
3.      Verify that the Application name box contains the Exchange virtual
directory application.

NOTE: When a valid application is displayed in this box, the Create button
is not displayed. Instead, a Remove button is displayed next to the
Application name box. If a Create button is displayed next to the
Application name box, click it. Exchange then appears in the Application
name box.
4.      Click the Directory Security tab, and then click the Edit button under
Anonymous access and authentication control.
5.      Click to select the Basic authentication (password is sent in clear
text) check box, if it is not already selected.
6.      Under Authenticated access, click the Edit button. 
7.      In the Domain Name box, type \ (backslash character) if it is not
already displayed.
8.      Click OK, click OK, click OK, and then quit the Internet Information
Services snap-in.
Step 3: Verify Exchange Recipient Policy
1.      Start Exchange System Manager. 
2.      Expand Recipients, and then click Recipient Policies. 
3.      In the right pane of the Exchange System Manager window, view the
Properties pages of the recipient policies to determine if an SMTP address
that corresponds to the folder in the M drive (which you noted earlier in
step 6 of "Verify Default Web Site Properties") is listed on the E-Mail
Addresses (Policy) tab.
4.      In the left pane of the Exchange System Manager window, click Recipient
Update Services under Recipients.
5.      In the right pane, right-click Recipient Update Service (Enterprise
Configuration), and then click Rebuild. Click Yes to confirm this
operation.
6.      Right-click Recipient Update Service (Enterprise Configuration), and
then click Update Now.
7.      Right-click Recipient Update Service (DomainName.com), and then click
Rebuild. Click Yes to confirm this operation.
8.      Right-click Recipient Update Service (DomainName.com), and then click
Update Now.
9.      Quit the Exchange System Manager snap-in. 
10.     Wait for a few minutes to allow the Rebuild opeartion and the Update
operation to complete, and then test Outlook Web Access (OWA) from a
client computer.

Browse to Program Files\Exchsrvr\Exchweb, open its security tab and verify
that Authenticated Users have following permissions:
Read and execute 
List folder contents 
Read

Go in IIS and open your webmail virtual directory and open exchange
folder. Check all subfolders for authentication settings. If you use a
firewall in the front of the exchange, set auth to basic.

Check MS KB: 322185, 296232, 309508, 330220, 280823, 290177, 267570,
267911, 285667.

Good luck!


> This is a multi-part message in MIME format.
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> That is by design, it is not an error.
> =20
> Steve
> 
> ________________________________
> 
> From: H=FCseyin ALP [mailto:alp@xxxxxxxxxxxx]=20
> Sent: Wednesday, January 21, 2004 9:36 AM
> To: Exchange Weblist
> Subject: [exchangelist] Re: OWA problem
> 
> 
> http://www.MSExchange.org/
> http://www.MSExchange.org/
> 
> Dear Zoran,
> Problem is still here.
> =20
> in IIS server
> =20
> Public
> exadmin
> exchange has ERROR icon
> =20
> P.S.
> as well as I installed below patch=20
> 
> 813840 =
> <http://support.microsoft.com/default.aspx?scid=3Dkb;EN-US;813840>  =
> XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup P.S.
> 
> =20
> -------Original Message-------
> =20
> From: [ExchangeList] <mailto:exchangelist@xxxxxxxxxxxxx>=20
> Date: Tuesday, January 20, 2004 17:10:38
> To: [ExchangeList] <mailto:exchangelist@xxxxxxxxxxxxx>=20
> Subject: [exchangelist] OWA problem
> =20
> http://www.MSExchange.org/
> =20
> Dear Huseyin ALP,
> =20
> OWA is very simple thing. The most common problem is connected to
> authentication issue. Check auth config in Exchange>protocols>HTTP and =
> in
> your IIS>webmail. If you have a firewall in front of exchange's IIS you
> cannot use Integrated auth. Set auth for Exchweb to Anonymous and Basic.
> In basic field type \domainname, so your users will not need to type
> domain name when authenticated. For Exchange and Public set only basic
> authentication with \domainame. For Exchadmin set Integrated for =
> security
> purposes. Check subfolders in IIS for authentication as they all should
> inherit parent settings. Leave Host Header Name blank. In Home Directory
> of your webmail check A redirection to a URL: and type \Exchange, and =
> put
> check mark in A directory below this one. Regarding IIS Lockdown tool,
> check if you enabled: HTTP,SMTP,NNTP,.asp,.htr. Do not disable WebDAV.
> =20
> If still have a problem send me all errors from app log.
> =20
> Cheers
> =20
> ------------------------------------------------------
> List Archives: =
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> No.1 ISA Server Resource Site: http://www.isaserver.org
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> ------------------------------------------------------=20
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> This E-Mail is confidential. It is not intended to be read, copied, =
> disclosed or used by any person other than the recipient named above.=20
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> ORGYPOS=3D"0">
> <DIV dir=3Dltr align=3Dleft><SPAN class=3D159144023-21012004><FONT =
> face=3DVerdana=20
> color=3D#ff0000 size=3D2><STRONG><EM>That is by design, it is not an=20
> error.</EM></STRONG></FONT></SPAN></DIV>
> <DIV dir=3Dltr align=3Dleft><SPAN =
> class=3D159144023-21012004><STRONG><EM><FONT=20
> face=3DVerdana color=3D#ff0000 =
> size=3D2></FONT></EM></STRONG></SPAN>&nbsp;</DIV>
> <DIV dir=3Dltr align=3Dleft><SPAN =
> class=3D159144023-21012004><STRONG><EM><FONT=20
> face=3DVerdana color=3D#ff0000 =
> size=3D2>Steve</FONT></EM></STRONG></SPAN></DIV><BR>
> <DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
> <HR tabIndex=3D-1>
> <FONT face=3DTahoma size=3D2><B>From:</B> H=FCseyin ALP =
> [mailto:alp@xxxxxxxxxxxx]=20
> <BR><B>Sent:</B> Wednesday, January 21, 2004 9:36 AM<BR><B>To:</B> =
> Exchange=20
> Weblist<BR><B>Subject:</B> [exchangelist] Re: OWA =
> problem<BR></FONT><BR></DIV>
> <DIV></DIV>http://www.MSExchange.org/<BR>http://www.MSExchange.org/<BR>
> <TABLE id=3DINCREDIMAINTABLE cellSpacing=3D0 cellPadding=3D2 =
> width=3D"100%" border=3D0>
>   <TBODY>
>   <TR>
>     <TD id=3DINCREDITEXTREGION=20
>     style=3D"FONT-SIZE: 12pt; CURSOR: auto; FONT-FAMILY: Arial" =
> width=3D"100%">
>       <DIV>Dear Zoran,</DIV>
>       <DIV>Problem is still here.</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>in IIS server</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>Public</DIV>
>       <DIV>exadmin</DIV>
>       <DIV>exchange&nbsp;has ERROR icon</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>P.S.</DIV>
>       <DIV>as well as I installed below patch </DIV>
>       <P class=3Dindent><A class=3DKBlink=20
>       =
> href=3D"http://support.microsoft.com/default.aspx?scid=3Dkb;EN-US;813840"=
> >813840</A>=20
>       XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup =
> P.S.</P>
>       <DIV>&nbsp;</DIV>
>       <DIV id=3DIncrediOriginalMessage><I>-------Original =
> Message-------</I></DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV id=3Dreceivestrings>
>       <DIV dir=3Dltr style=3D"FONT-SIZE: 11pt" <i><B>From:</B></I> <A=20
>       =
> href=3D"mailto:exchangelist@xxxxxxxxxxxxx";>[ExchangeList]</A></DIV>
>       <DIV dir=3Dltr style=3D"FONT-SIZE: 11pt" <i><B>Date:</B></I> =
> Tuesday, January=20
>       20, 2004 17:10:38</DIV>
>       <DIV dir=3Dltr style=3D"FONT-SIZE: 11pt" <i><B>To:</B></I> <A=20
>       =
> href=3D"mailto:exchangelist@xxxxxxxxxxxxx";>[ExchangeList]</A></DIV>
>       <DIV dir=3Dltr style=3D"FONT-SIZE: 11pt" <i><B>Subject:</B></I> =
> [exchangelist]=20
>       OWA problem</DIV></DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV><A=20
>       =
> href=3D"http://www.MSExchange.org/";>http://www.MSExchange.org/</A></DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>Dear Huseyin ALP,</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>OWA is very simple thing. The most common problem is =
> connected=20
>       to</DIV>
>       <DIV>authentication issue. Check auth config in=20
>       Exchange&gt;protocols&gt;HTTP and in</DIV>
>       <DIV>your IIS&gt;webmail. If you have a firewall in front of =
> exchange's=20
>       IIS you</DIV>
>       <DIV>cannot use Integrated auth. Set auth for Exchweb to Anonymous =
> and=20
>       Basic.</DIV>
>       <DIV>In basic field type \domainname, so your users will not need =
> to=20
>       type</DIV>
>       <DIV>domain name when authenticated. For Exchange and Public set =
> only=20
>       basic</DIV>
>       <DIV>authentication with \domainame. For Exchadmin set Integrated =
> for=20
>       security</DIV>
>       <DIV>purposes. Check subfolders in IIS for authentication as they =
> all=20
>       should</DIV>
>       <DIV>inherit parent settings. Leave Host Header Name blank. In =
> Home=20
>       Directory</DIV>
>       <DIV>of your webmail check A redirection to a URL: and type =
> \Exchange, and=20
>       put</DIV>
>       <DIV>check mark in A directory below this one. Regarding IIS =
> Lockdown=20
>       tool,</DIV>
>       <DIV>check if you enabled: HTTP,SMTP,NNTP,.asp,.htr. Do not =
> disable=20
>       WebDAV.</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>If still have a problem send me all errors from app =
> log.</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>Cheers</DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV>------------------------------------------------------</DIV>
>       <DIV>List Archives: <A=20
>       =
> href=3D"http://www.webelists.com/cgi/lyris.pl?enter=3Dexchangelist";>http:=
> //www.webelists.com/cgi/lyris.pl?enter=3Dexchangelist</A></DIV>
>       <DIV>Exchange Newsletters: <A=20
>       =
> href=3D"http://www.msexchange.org/pages/newsletter.asp";>http://www.msexch=
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>       <DIV>------------------------------------------------------</DIV>
>       <DIV>Other Internet Software Marketing Sites:</DIV>
>       <DIV>Leading Network Software Directory: <A=20
>       =
> href=3D"http://www.serverfiles.com";>http://www.serverfiles.com</A></DIV>
>       <DIV>No.1 ISA Server Resource Site: <A=20
>       =
> href=3D"http://www.isaserver.org";>http://www.isaserver.org</A></DIV>
>       <DIV>Windows Security Resource Site: <A=20
>       =
> href=3D"http://www.windowsecurity.com/";>http://www.windowsecurity.com/</A=
> ></DIV>
>       <DIV>Network Security Library: <A=20
>       href=3D"http://www.secinf.net/";>http://www.secinf.net/</A></DIV>
>       <DIV>Windows 2000/NT Fax Solutions: <A=20
>       href=3D"http://www.ntfaxfaq.com";>http://www.ntfaxfaq.com</A></DIV>
>       <DIV>------------------------------------------------------</DIV>
>       <DIV>.</DIV></TD></TR>
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