I got through to them last Friday. I was having an odd issue running the exchange rebasing tool and I never closed the ticket and have been emailing back and forth with the engineer since everything they seem to be telling me is not turning out was expected. I guess I'm lucky I have all their instructions in writing. _____ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Taylor, George Sent: Friday, March 09, 2007 11:47 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: OWA Issues Wow, you got thru to Exchange support at Microsoft? I've been waiting about 24 hrs now for a 4-8 hr callback. :( _____ From: Allen, Christine [mailto:Christine.Allen@xxxxxxxxxxxxxxxxxxxxx] Sent: Friday, March 09, 2007 7:29 AM To: 'exchangelist@xxxxxxxxxxxxx' Subject: [ExchangeList] OWA Issues Since apply all the patches in the order MS suggested, OWA is still off by 1 hour for the three week period. I have been working with MS on this with no help and I just wanted to know what other folks were having the same issues? Thanks. Christine Allen Systems Engineer Electric Insurance Company 75 Sam Fonzo Drive Beverly, MA 01915 phone: 978-524-5612 fax: 978.236.5612 christine.allen@xxxxxxxxxxxxxxxxxxxxx <http://www.electricinsurance.com> http://www.electricinsurance.com ***Note: The information contained in this message, including any attachments, may be privileged, confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Sender immediately by a "reply to sender only" message and destroy all electronic or paper copies of the communication, including any attachments.