Copy template from a user that works correctly, if it is normal.dot and you haven't made any local changes you can, I believe delete normal.dot and it will be recreated. Check http://www.mvps.org Or the ms public newsgroup hierarchy John -----Original Message----- From: Technical [mailto:tech@xxxxxxxxxxxxxxxxxx] Sent: Tuesday, March 30, 2004 2:56 PM To: [ExchangeList] Subject: [exchangelist] OT: Word 2000 Problem http://www.MSExchange.org/ Hi All I have a user that is having problems with Word. Can any one recommend a good list? Problem - when they open a new word document the template appears with a dotted border about 2cm from the edge all the way round. It does not print the dotted border but I can not find a way to turn it off. Any help or recommended lists greatfully received. Frustrated Admin ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------