RE: OT: Exchange-aware Helpdesk software
- From: "John Tolmachoff \(Lists\)" <johnlist@xxxxxxxxxxxxxxxxxxx>
- To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
- Date: Mon, 7 Feb 2005 18:47:53 -0800
I use Track-It from Intuit. (Developed by Blue Ocean.)
I think it can do everything accept attachment handling. From what I have
been told, adding attachments is difficult because how would you store them
in a database.
John Tolmachoff
Engineer/Consultant/Owner
eServices For You
> -----Original Message-----
> From: adrian bolzan [mailto:abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx]
> Sent: Monday, February 07, 2005 6:23 PM
> To: [ExchangeList]
> Subject: [exchangelist] OT: Exchange-aware Helpdesk software
>
> http://www.MSExchange.org/
>
>
> Hello,
>
> We are investigating Helpdesk software. We are looking at both free
> Open-source, commercial open-source and closed source products. Does
> anyone have any recommendations for Exchange-aware helpdesk software? I
> would welcome any remarks on non-exchange aware products, too.
>
> Features we are interested in include:
> Ticket tracking
> Attachment handling
> Web interface for Support staff
> Web interface for users
> Asset tracking would be good
> Knowledgebase functionality would be nice
> Reporting capabilites
> Works with MSDE or can connect to a MySQL or Postgresql server, rather
> than SQL Server
> Etc.
>
> We are only a small company of about 150-200 users so do not want to
> spend mega-bucks...(plus we are in Australia, so exchange rate
> conversions become critical).
>
> Best regards,
> Adrian
>
>
>
>
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