I received what I needed - thanks to all who responded!! Anita C. Birley A+, Net+, MCP Help Desk Analyst ABirley@xxxxxxxxxxxxxxx Lotus Notes and Microsoft Office Support Anita Birley <ABirley@xxxxxxxxxxxxxxx> 01/20/06 10:40 AM Please respond to "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx> To "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx> cc Subject [exchangelist] OST files question http://www.MSExchange.org/ Outlook 2003 and Exchange Server 2003 What's the difference in the OST file and sychronization when a person is using cached mode vs actually working offline on a laptop? Cached mode is set by default and the OST is created automatically. We are getting a lot of calls about sychronization error messages and have been deleting the OST file to resolve the issue. So far the calls have been for desktop machines, but if we delete the OST on a laptop and the user has been actually working offline while traveling, we will wipe out all their hard work, right? The same will happen if we rebuild the OST, right? Does cached mode need to be turned off on a laptop if the user works offline? Thoughts, suggestions, ideas, etc. etc. ??? Thanks! Anita C. Birley A+, Net+, MCP Help Desk Analyst ABirley@xxxxxxxxxxxxxxx Lotus Notes and Microsoft Office Support ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp ------------------------------------------------------ Visit TechGenix.com for more information about our other sites: http://www.techgenix.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: abirley@xxxxxxxxxxxxxxx To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Report abuse to info@xxxxxxxxxxxxxx