RE: OST files question

  • From: "Mike Dufoe" <dufoem@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 20 Jan 2006 10:52:08 -0500



What is it saying in the Synch log?


You are correct about laptops.  If you remove the OST, they won't be able to 
access their email off line.






Mike Dufoe
System Administrator
ETI Canada Inc. 
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Email:  dufoem@xxxxxxxxxxx <mailto:dufoem@xxxxxxxxxxx>  
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From: Anita Birley [mailto:ABirley@xxxxxxxxxxxxxxx] 
Sent: Friday, January 20, 2006 10:41 AM
To: [ExchangeList]
Subject: [exchangelist] OST files question 
Outlook 2003 and Exchange Server 2003 

What's the difference in the OST file and sychronization when a person is using 
cached mode vs actually working offline on a laptop? 

Cached mode is set by default and the OST is created automatically. We are 
getting a lot of calls about sychronization error messages and have been 
deleting the OST file to resolve the issue. So far the calls have been for 
desktop machines, but if we delete the OST on a laptop and the user has been 
actually working offline while traveling, we will wipe out all their hard work, 
right? The same will happen if we rebuild the OST, right? Does cached mode need 
to be turned off on a laptop if the user works offline? 

Thoughts, suggestions, ideas, etc. etc. ??? 


Anita C. Birley
A+, Net+, MCP
Help Desk Analyst
Lotus Notes and Microsoft Office Support 
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